65/100IFR Score
Ranked #1 because of its Google rating and service focus: 4.5★ from 68 Google reviews, listed on Google as “Computer support and services”.
Based on 8 of 9 factors; recency not yet collected.
Best Managed IT Service Providers in Grand Rapids, MI (2026)
88 managed IT service providers ranked by IFR ScoreUpdated 0 paid placements in this rankingHow we rank →
The short answer
- 1
Best overall in Grand Rapids: Iserv Managed IT Services, IFR Score 65/100; 4.5★ from 68 Google reviews; open 7 days a week.
- 2
Most-reviewed: Worksighted, 587 Google reviews at 4.9★, the most of 88 ranked; ranked #2.
Rankings can't be bought. IT providers can't pay to change their rank or score. How we rank
88 Grand Rapids managed IT service providers are ranked here by IFR Score, from nine published factors. 24 open Saturdays and 14 open Sundays, based on posted hours. The median Google rating is 4.9★ across 88 rated IT firms.
Top 10 managed IT service providers in Grand Rapids at a glance
Ranked by IFR Score from public data. Sponsored placements are labelled and never change the order.
| Rank | Business | IFR Score | Google rating | Based in | Hours | Best for |
|---|---|---|---|---|---|---|
| 1 | Iserv Managed IT Services | 65 | 4.5★ (68) | Grand Rapids | Sat · Sun · Evenings | Overall |
| 2 | Worksighted | 64 | 4.9★ (587) | Holland, 24 mi away | — | Most reviews |
| 3 | The KR Group - Michigan Managed IT Services Company | 62 | 5.0★ (17) | Grand Rapids | Sat · Sun · Evenings | — |
| 4 | Real IT Solutions | 62 | 5.0★ (84) | Grand Rapids | — | — |
| 5 | Vista IT Group | 62 | 4.9★ (142) | Forest Hills, 9 mi away | — | — |
| 6 | SCS | IT Services Grand Rapids | 62 | 5.0★ (81) | Grand Rapids | — | — |
| 7 | West Michigan Tech Services | Managed IT Services and Outsourced IT support company in Greater Grand Rapids | 62 | 5.0★ (73) | Grand Rapids | — | — |
| 8 | Service Express | Technical Center | 62 | 4.4★ (19) | Grand Rapids | Sat · Sun · Evenings | — |
| 9 | Grand Rapids Tech (GR Tech) - Managed IT, Cyber Security, Security Cameras, Networks, and Marketing. | 62 | 4.9★ (73) | Grand Rapids | — | — |
| 10 | TeamLogic IT | 62 | 4.9★ (41) | Kentwood, 6 mi away | — | — |
The 88 best managed IT service providers in Grand Rapids, ranked
Ordered by IFR Score, a 0–100 score from nine published factors. Paid placement never changes the order.
Ranked by IFR Score from public data. Sponsored placements are labelled and never change the order.
#2 Worksighted
Based in Holland, 24 mi away
64/100IFR ScoreRanked #2 because of its Google rating and review volume: 4.9★ from 587 Google reviews, the most in Grand Rapids.
Based on 8 of 9 factors; recency not yet collected.
Based in Grand Rapids
62/100IFR ScoreRanked #3 because of its Google rating and service focus: 5.0★ from 17 Google reviews, listed on Google as “Computer support and services”.
Based on 8 of 9 factors; recency not yet collected.
Based in Grand Rapids
62/100IFR ScoreRanked #4 because of its Google rating and service focus: 5.0★ from 84 Google reviews, listed on Google as “Computer support and services”.
Based on 8 of 9 factors; recency not yet collected.
Based in Forest Hills, 9 mi away
62/100IFR ScoreRanked #5 because of its Google rating and service focus: 4.9★ from 142 Google reviews, listed on Google as “Computer support and services”.
Based on 8 of 9 factors; recency not yet collected.
Based in Grand Rapids
62/100IFR ScoreRanked #6 because of its Google rating and service focus: 5.0★ from 81 Google reviews, listed on Google as “Computer support and services”.
Based on 8 of 9 factors; recency not yet collected.
Based in Grand Rapids
62/100IFR ScoreRanked #7 because of its Google rating and service focus: 5.0★ from 73 Google reviews, listed on Google as “Computer support and services”.
Based on 8 of 9 factors; recency not yet collected.
Based in Grand Rapids
62/100IFR ScoreRanked #8 because of its Google rating and service focus: 4.4★ from 19 Google reviews, listed on Google as “Computer support and services”.
Based on 8 of 9 factors; recency not yet collected.
#9 Grand Rapids Tech (GR Tech) - Managed IT, Cyber Security, Security Cameras, Networks, and Marketing.
Based in Grand Rapids
62/100IFR ScoreRanked #9 because of its Google rating and service focus: 4.9★ from 73 Google reviews, listed on Google as “Computer support and services”.
Based on 8 of 9 factors; recency not yet collected.
#10 TeamLogic IT
Based in Kentwood, 6 mi away
62/100IFR ScoreRanked #10 because of its Google rating and service focus: 4.9★ from 41 Google reviews, listed on Google as “Computer support and services”.
Based on 7 of 9 factors; recency and availability not yet collected.
Based in Grand Rapids
61/100IFR ScoreRanked #11 because of its Google rating and service focus: 5.0★ from 10 Google reviews, listed on Google as “Computer support and services”.
Based on 8 of 9 factors; recency not yet collected.
#12 Aeros IT Group
Based in Allendale, 14 mi away
61/100IFR ScoreRanked #12 because of its Google rating and service focus: 5.0★ from 92 Google reviews, listed on Google as “Computer support and services”.
Based on 8 of 9 factors; recency not yet collected.
Based in Grand Rapids
61/100IFR ScoreRanked #13 because of its Google rating and service focus: 4.9★ from 59 Google reviews, listed on Google as “Computer support and services”.
Based on 8 of 9 factors; recency not yet collected.
Based in Comstock Park, 6 mi away
61/100IFR ScoreRanked #14 because of its Google rating and service focus: 5.0★ from 20 Google reviews, listed on Google as “Computer support and services”.
Based on 8 of 9 factors; recency not yet collected.
#15 Malone IT Group
Based in Grand Rapids
61/100IFR ScoreRanked #15 because of its Google rating and service focus: 5.0★ from 46 Google reviews, listed on Google as “Computer support and services”.
Based on 8 of 9 factors; recency not yet collected.
Based in East Grand Rapids, 6 mi away
60/100IFR ScoreRanked #16 because of its Google rating and service focus: 3.5★ from 25 Google reviews, listed on Google as “Computer support and services”.
Based on 8 of 9 factors; recency not yet collected.
Based in Grand Rapids
60/100IFR ScoreRanked #17 because of its Google rating and service focus: 4.9★ from 36 Google reviews, listed on Google as “Computer support and services”.
Based on 8 of 9 factors; recency not yet collected.
Based in Grand Rapids
60/100IFR ScoreRanked #18 because of its Google rating and review volume: 4.8★ from 535 Google reviews.
Based on 8 of 9 factors; recency not yet collected.
Based in Grand Rapids
60/100IFR ScoreRanked #19 because of its Google rating and service focus: 4.9★ from 34 Google reviews, listed on Google as “Computer support and services”.
Based on 8 of 9 factors; recency not yet collected.
#20 Team I.T. LLC
Based in Forest Hills, 9 mi away
59/100IFR ScoreRanked #20 because of its Google rating and service focus: 4.6★ from 69 Google reviews, listed on Google as “Computer support and services”.
Based on 8 of 9 factors; recency not yet collected.
Based in Grand Rapids
59/100IFR ScoreRanked #21 because of its Google rating and service focus: 3.0★ from 9 Google reviews, listed on Google as “Computer support and services”.
Based on 8 of 9 factors; recency not yet collected.
Based in Madison Heights, 29 mi away
58/100IFR ScoreRanked #22 because of its Google rating and service focus: 4.9★ from 22 Google reviews, listed on Google as “Computer support and services”.
Based on 8 of 9 factors; recency not yet collected.
Based in Holland, 20 mi away
58/100IFR ScoreRanked #23 because of its Google rating and service focus: 5.0★ from 40 Google reviews, listed on Google as “Computer support and services”.
Based on 8 of 9 factors; recency not yet collected.
Based in Holland, 25 mi away
58/100IFR ScoreRanked #24 because of its Google rating and service focus: 5.0★ from 47 Google reviews, listed on Google as “Computer support and services”.
Based on 8 of 9 factors; recency not yet collected.
Based in Holland, 26 mi away
58/100IFR ScoreRanked #25 because of its Google rating and service focus: 5.0★ from 48 Google reviews, listed on Google as “Computer support and services”.
Based on 8 of 9 factors; recency not yet collected.
Managed IT service providers ranked #26 to #50
#1 to #25 are shown in full above. Here are #26 to #50, in IFR Score order; each links to its profile. We publish the top 50 of 88 ranked managed IT service providers here; the rest are on their profiles.
| Rank | Business | IFR Score | Google rating | Distance |
|---|---|---|---|---|
| 26 | SJA Solutions | 58 | 4.4★ (21) | In Grand Rapids |
| 27 | Hi-Tech Electric Company | 57 | 4.7★ (144) | 49 mi |
| 28 | i3 Business Solutions | 57 | 4.6★ (13) | In Grand Rapids |
| 29 | Fusion IT | 57 | 5.0★ (12) | In Grand Rapids |
| 30 | Zech Support | 57 | 5.0★ (4) | 6 mi |
| 31 | Arbora Managed IT | 57 | 5.0★ (5) | In Grand Rapids |
| 32 | Personal Business Systems | 57 | 4.6★ (16) | 6 mi |
| 33 | Quixotic Computing | 57 | 5.0★ (4) | In Grand Rapids |
| 34 | ICS Data | 56 | 4.9★ (34) | 30 mi |
| 35 | HippoTek | 56 | 5.0★ (16) | 12 mi |
| 36 | Evolving Technology Solutions | 56 | 5.0★ (6) | 9 mi |
| 37 | Bridge IT Support | 55 | 5.0★ (6) | In Grand Rapids |
| 38 | Exceed Consulting - IT Network Solutions in West Michigan | 55 | 5.0★ (10) | 11 mi |
| 39 | Dunewood Technology Solutions, LLC | 55 | 4.8★ (13) | 28 mi |
| 40 | Stratosphere Networks - IT Consulting, IT Support, MSP | 55 | 3.0★ (3) | In Grand Rapids |
| 41 | Envizion IT | 55 | 4.9★ (14) | 21 mi |
| 42 | Grand Rapids Macs | 55 | 4.9★ (119) | 6 mi |
| 43 | MobileIT | 55 | 5.0★ (5) | In Grand Rapids |
| 44 | A-Z Computers | 55 | 5.0★ (8) | 12 mi |
| 45 | R-Tech Guys IT | 55 | 4.1★ (24) | 42 mi |
| 46 | EGLtech | Managed IT Services & IT Support for Business | West Michigan | 54 | 5.0★ (79) | 24 mi |
| 47 | Verdant TCS | 54 | 5.0★ (26) | 9 mi |
| 48 | Springthrough | 54 | 4.0★ (4) | In Grand Rapids |
| 49 | Trailhead | 54 | 5.0★ (3) | In Grand Rapids |
| 50 | TRC Group IT Consulting | 54 | 5.0★ (14) | In Grand Rapids |
Also serving Grand Rapids
20 more managed IT service providers within 50 mi that we can't rank yet: too few reviews, or a service we couldn't confirm. Listed A to Z.
| Business | Google rating | Distance |
|---|---|---|
| Affordable Laptop Repair Center | 4.3★ (48) | In Grand Rapids |
| Beacon Services, Inc | 5.0★ (11) | In Grand Rapids |
| Bibbs Technology LLC | 5.0★ (2) | In Grand Rapids |
| CatchMark Technologies | 5.0★ (4) | In Grand Rapids |
| Comprenew Plainfield Store | 4.5★ (79) | In Grand Rapids |
| Data Consultants, Inc. | 5.0★ (2) | In Grand Rapids |
| Express PC | 4.5★ (59) | In Grand Rapids |
| File Savers Data Recovery | 5.0★ (26) | In Grand Rapids |
| iFixTech Solutions | 5.0★ (4) | In Grand Rapids |
| iGeek Repair and Gaming Center Plainfield | 5.0★ (745) | In Grand Rapids |
| K-Data Systems, LLC | 5.0★ (29) | In Grand Rapids |
| Konica Minolta Business Solutions | 2.3★ (3) | In Grand Rapids |
| OtterBase Inc | 4.5★ (63) | In Grand Rapids |
| Pat's Custom PC | 5.0★ (251) | In Grand Rapids |
| RCM Technologies Microsoft Solutions Group | 2.3★ (3) | In Grand Rapids |
| Secure Data Recovery Services | 4.8★ (24) | In Grand Rapids |
| Symplicity Communications, Inc. | 5.0★ (6) | In Grand Rapids |
| US Signal | 4.8★ (28) | In Grand Rapids |
| UserEasy Computer Systems Inc | 4.4★ (61) | In Grand Rapids |
| Vervint Grand Rapids | 4.6★ (38) | In Grand Rapids |
How we ranked Grand Rapids managed IT service providers
We scored 88 Grand Rapids managed IT service providers on nine factors, weighted as shown. An IT firm is ranked when its service is confirmed and it has 3 or more Google reviews or a claimed profile. An IT firm with no Google reviews scores zero on rating, review volume and recency. Other unknown factors are left out, not counted as zero. Scores last refreshed November 9, 2026.
Paid placement never changes a rank or score. Sponsored businesses are paid, labelled, limited to 3 and shown above the ranking, outside it.
| Factor | Weight | Computed from | In Grand Rapids data |
|---|---|---|---|
| Reputation | 25% | Google star rating, adjusted for how many reviews back it | Measured |
| Review volume | 15% | Number of Google reviews, compared with the most-reviewed IT firm on the list | Measured |
| Recency | 10% | Share of reviews from the last 12 months | Not yet collected |
| Availability | 5% | Weekly open hours, Saturday, Sunday and 24/7 support | Measured |
| Service focus | 15% | How clearly the firm does this service (its Google category and name) | Measured |
| Proximity | 5% | Based in the city scores highest, less the farther away it is | Measured |
| Claimed profile | 10% | The firm has claimed its IT Firms Ranked profile (free or paid earn the same) | Measured |
| Partnered | 5% | The firm links to IT Firms Ranked from its own website with our badge, checked periodically | Measured |
| Client reviews | 10% | Verified client reviews collected by IT Firms Ranked: their rating and how many there are | Measured |
How to choose a managed IT service provider
- Ask for a sample service-level agreement and compare response times, support hours and exclusions.
- Check how backups are done and tested, and ask when they last restored a client’s data.
- Ask which security tools are included and which cost extra (MFA, endpoint protection, email filtering, staff training).
- Make sure you, not the firm, own your accounts, domain names and licences.
- Ask for two or three references from clients of your size and industry, and call them.
- Get the scope, response times and price in writing before you sign, including how you leave and get your data back.
Questions to ask a managed IT service provider
- Is the price per user, per device or a bundle, and what is not included?
- What are your response times for urgent, normal and low-priority tickets?
- Is your help desk in-house or outsourced, and what are its hours?
- How do you back up our data, how often do you test restores, and where are the copies kept?
- Which security tools are included, and do you monitor alerts after hours?
- What happens to our passwords, documentation and data if we leave?
- Can you give us references from clients of our size and industry?
Terms explained
- MSP (managed service provider)
- A firm that runs a business’s IT for a recurring fee: monitoring, patching, help desk, backups and security tools.
- Co-managed IT
- An arrangement where an outside firm supports an in-house IT person or team, sharing tools and tasks.
- Break-fix
- IT support paid per incident or per hour, with no monthly agreement.
- SLA (service-level agreement)
- The contract terms for response and resolution times, uptime and support hours.
- Help desk
- The support line staff call or email for IT problems.
- RMM
- Remote monitoring and management software that lets an IT firm watch, patch and fix computers remotely.
- vCIO
- A virtual chief information officer: part-time IT strategy and budgeting from an outside firm.
- MSSP
- A managed security service provider: a firm that monitors and manages security tools around the clock.
- EDR / MDR
- Endpoint detection and response software, and the managed service of people watching its alerts (managed detection and response).
- MFA
- Multi-factor authentication: a second proof of identity, such as an app prompt, on top of a password.
- Penetration test
- An authorised, simulated attack on your systems to find weaknesses before criminals do.
- SOC 2
- An independent auditor’s report (AICPA standard) on a service provider’s security controls.
Managed IT service providers in Grand Rapids: frequently asked questions
Who is the best managed IT service provider in Grand Rapids?
By IFR Score, the highest-ranked managed IT service provider in Grand Rapids, MI is Iserv Managed IT Services with an IFR Score of 65/100. It has 4.5★ from 68 Google reviews. It is open 7 days a week. Worksighted (#2) and The KR Group - Michigan Managed IT Services Company (#3) follow. We ranked 88 managed IT service providers on nine factors, last updated November 9, 2026.
How many managed IT service providers are there in Grand Rapids?
ITFirmsRanked ranks 88 managed IT service providers serving Grand Rapids, MI. 25 of them are based in Grand Rapids; the rest serve it from nearby towns. Another 20 within 50 mi are listed but not ranked yet. Counts are as of November 2026.
Which managed IT service providers in Grand Rapids work on weekends?
24 of 88 ranked managed IT service providers post Saturday hours and 14 post Sunday hours. The highest-ranked open Saturdays are Iserv Managed IT Services (#1), The KR Group - Michigan Managed IT Services Company (#3) and Service Express | Technical Center (#8). Posted hours are office hours; many firms also run an after-hours support line for contract clients.
What Google rating do Grand Rapids managed IT service providers have?
The median Google rating among 88 rated managed IT service providers in Grand Rapids is 4.9★, with a median of 20 reviews. Worksighted has the most, 587 reviews, and ranks #2. We adjust ratings for review count, so a few five-star reviews cannot top the list.
How does ITFirmsRanked rank managed IT service providers?
Each managed IT service provider gets a 0–100 IFR Score from nine published factors, led by reputation (25%), review volume (15%), service focus (15%) and recency (10%). An IT firm with no Google reviews scores zero on rating, review volume and recency; other factors we cannot measure are left out. Only IT firms with a confirmed service and 3 or more reviews, or a claimed profile, are ranked.
Do managed IT service providers outside Grand Rapids count in this ranking?
Yes, if they are within 50 mi of the Grand Rapids city center, our service radius for managed IT service providers. Each listing shows where the IT firm is based and how far away it is. Proximity is 5% of the IFR Score, so a nearby IT firm gets a small edge.
Can managed IT service providers pay to rank higher on ITFirmsRanked?
No. The IFR Score never reads payment status, and this ranking has 0 paid placements. Up to 3 Featured IT firms may appear above the list, labelled Sponsored and showing their honest rank.
What does a managed IT service provider do?
Managed IT service providers (MSPs) run a business’s computers, servers, network, Microsoft 365 or Google accounts, backups and help desk for a monthly fee, or provide IT support by the hour.
How are managed it service providers in Grand Rapids ranked?
By IFR Score: Google rating and review volume, recent reviews, opening hours, how clearly the firm does managed IT services and IT support, distance, a claimed profile, our badge and verified client reviews. Sponsored placements never change the order.
What should a managed IT agreement include?
At minimum: help desk support for your staff, monitoring and patching of computers and servers, backups that are tested, security tools such as endpoint protection and multi-factor authentication, and a named contact. The agreement should state response times, support hours and what counts as out of scope.
Is managed IT priced per user or per device?
Both models are common, and some firms sell tiered bundles. Per-user pricing suits staff with several devices; per-device pricing suits shared computers. Compare quotes on the same number of users, devices and servers.
How long are managed IT contracts?
Often one to three years, sometimes month to month. Check the notice period, any early-termination fee and how the firm hands over passwords, documentation and data when the contract ends.
Update log for Grand Rapids
- November 2026: IFR Scores recalculated for 88 managed IT service providers serving Grand Rapids.
More managed IT service providers and Grand Rapids pages
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