Frequently asked questions

IT Firms Ranked ranks local IT firms city by city for 7 services, from managed IT and cybersecurity to network cabling and computer repair, using one published score. It is free to use and covers cities of 10,000 people or more in the United States and Canada (outside Quebec).

Each firm gets an IFR Score from 0 to 100 built from 9 factors: reputation (25%), review volume (15%), recency (10%), availability (5%), service focus (15%), proximity (5%), claimed profile (10%), partnered (5%), client reviews (10%). The same weights apply in every city. The full method is on the How we rank page.

No. Paid placements are labelled Sponsored, sit in a separate block outside the ranked list, are limited to 3 per page and never change a score or rank.

Not yet. No US state or Canadian province licenses IT support itself, so there is no public register to match against; a few states license low-voltage cabling work. Vendor partner status, staff certifications, insurance and SOC 2 reports are worth asking each firm about directly. We never treat a missing certification as a negative.

Managed IT is a monthly agreement: the firm monitors, patches and supports your systems and staff for a fixed fee per user or device, under a service-level agreement. Break-fix means you call when something breaks and pay by the hour or job. Many firms offer both.

It depends on users, devices, security tools and response times, so ask for a written quote. As a reference, in Kaseya’s 2023 Global MSP Benchmark Survey the most common per-user prices were $50–$100 a month (22% of responding providers) and $101–$150 (17%); 28% did not price per user at all.

Disconnect affected computers from the network (do not power them off), call your cyber insurer if you have one, and report it: in the US to CISA or the FBI’s IC3, in Canada to the Canadian Centre for Cyber Security. Then bring in an incident response firm; a list on this site is not an emergency service.

Most IT support is delivered remotely, and on-site visits cover a wide area. Each service has a radius, and firms based within it can serve your city. Proximity is one of the factors, and every card says where the firm is based.

To be ranked a firm needs a confident match to the service and at least 3 Google reviews or a claimed profile. Others that serve the city appear unranked on the same page.

Scores are recalculated weekly, oldest cities first. Each list shows the date it was last scored.

Find your profile and choose the claim option, or start from List your IT firm. A free claimed profile lets you correct hours, services and service area and reply to reviews.

Listing and claiming are free. Pro is $29 a month or $290 a year and adds photos, a website link, client review invites and profile stats. Sponsored slots are priced by service and city size; there are 3 equal slots per service and city, rotated daily.

No. Paid status is never read by the score. You can improve the factors that are measured: keep hours and profile details complete, ask clients for reviews, and make sure your Google category says what you do.

Claim your profile to edit it, or email hello@itfirmsranked.com with the page link and the correction. Verified fixes go live with the next weekly update.