55/100IFR Score
Ranked #1 because of its Google rating and service focus: 4.8★ from 33 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
Best Business Phone System Providers in Wilkes-Barre, PA (2026)
30 business phone system providers ranked by IFR ScoreUpdated 0 paid placements in this rankingHow we rank →
The short answer
- 1
Best overall in Wilkes-Barre: unlimite wireless & multi service, IFR Score 55/100; 4.8★ from 33 Google reviews; open 7 days a week.
- 12
Most-reviewed: Astound | Bethlehem, 3,979 Google reviews at 3.9★, the most of 30 ranked; ranked #12.
Rankings can't be bought. IT providers can't pay to change their rank or score. How we rank
30 Wilkes-Barre business phone system providers are ranked here by IFR Score, from nine published factors. 10 open Saturdays and 8 open Sundays, based on posted hours. The median Google rating is 4.8★ across 30 rated IT firms.
Top 10 business phone system providers in Wilkes-Barre at a glance
Ranked by IFR Score from public data. Sponsored placements are labelled and never change the order.
| Rank | Business | IFR Score | Google rating | Based in | Hours | Best for |
|---|---|---|---|---|---|---|
| 1 | unlimite wireless & multi service | 55 | 4.8★ (33) | Hazleton, 21 mi away | Sat · Sun · Evenings | Overall |
| 2 | Boost Mobile | 55 | 3.7★ (75) | Scranton, 15 mi away | Sat · Sun · Evenings | — |
| 3 | Boost Mobile | 55 | 4.3★ (148) | Allentown, 49 mi away | Sat · Sun · Evenings | — |
| 4 | Power & Telephone Supply Company | 51 | 4.5★ (11) | Dunmore, 19 mi away | — | — |
| 5 | Astound | Pittston | 51 | 4.6★ (425) | Back Mountain, 8 mi away | — | — |
| 6 | Total Wireless | 50 | 5.0★ (14) | Easton, 50 mi away | Sat · Sun · Evenings | — |
| 7 | Prince Telecom Inc | 50 | 4.2★ (6) | Wilkes-Barre | — | — |
| 8 | Valley Tech Group | 50 | 5.0★ (8) | Back Mountain, 9 mi away | — | — |
| 9 | Reliable Telecom Supply | 50 | 2.3★ (3) | Wilkes-Barre | — | — |
| 10 | Reliable PBX | 48 | 4.9★ (22) | Monsey, 46 mi away | — | — |
The 30 best business phone system providers in Wilkes-Barre, ranked
Ordered by IFR Score, a 0–100 score from nine published factors. Paid placement never changes the order.
Ranked by IFR Score from public data. Sponsored placements are labelled and never change the order.
#2 Boost Mobile
Based in Scranton, 15 mi away
55/100IFR ScoreRanked #2 because of its Google rating and service focus: 3.7★ from 75 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
#3 Boost Mobile
Based in Allentown, 49 mi away
55/100IFR ScoreRanked #3 because of its Google rating and service focus: 4.3★ from 148 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
Based in Dunmore, 19 mi away
51/100IFR ScoreRanked #4 because of its Google rating and service focus: 4.5★ from 11 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 7 of 9 factors; recency and availability not yet collected.
Based in Back Mountain, 8 mi away
51/100IFR ScoreRanked #5 because of its Google rating and review volume: 4.6★ from 425 Google reviews.
Based on 8 of 9 factors; recency not yet collected.
Based in Easton, 50 mi away
50/100IFR ScoreRanked #6 because of its Google rating and service focus: 5.0★ from 14 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
Based in Wilkes-Barre
50/100IFR ScoreRanked #7 because of its Google rating and service focus: 4.2★ from 6 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
Based in Back Mountain, 9 mi away
50/100IFR ScoreRanked #8 because of its Google rating and service focus: 5.0★ from 8 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
Based in Wilkes-Barre
50/100IFR ScoreRanked #9 because of its Google rating and service focus: 2.3★ from 3 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 7 of 9 factors; recency and availability not yet collected.
#10 Reliable PBX
Based in Monsey, 46 mi away
48/100IFR ScoreRanked #10 because of its Google rating and service focus: 4.9★ from 22 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
Based in Bethlehem, 48 mi away
48/100IFR ScoreRanked #11 because of its Google rating and review volume: 4.9★ from 72 Google reviews.
Based on 8 of 9 factors; recency not yet collected.
Based in Bethlehem, 47 mi away
48/100IFR ScoreRanked #12 because of its Google rating and review volume: 3.9★ from 3,979 Google reviews, the most in Wilkes-Barre.
Based on 8 of 9 factors; recency not yet collected.
#13 Ironton Global
Based in Allentown, 43 mi away
47/100IFR ScoreRanked #13 because of its Google rating and service focus: 5.0★ from 11 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
Based in Bethlehem, 48 mi away
47/100IFR ScoreRanked #14 because of its Google rating and service focus: 5.0★ from 12 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
Based in Pottsville, 44 mi away
46/100IFR ScoreRanked #15 because of its Google rating and service focus: 5.0★ from 9 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
Based in Allentown, 49 mi away
46/100IFR ScoreRanked #16 because of its Google rating and service focus: 5.0★ from 5 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 7 of 9 factors; recency and availability not yet collected.
Based in Bethlehem, 44 mi away
45/100IFR ScoreRanked #17 because of its Google rating and service focus: 5.0★ from 5 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
Based in Pottsville, 42 mi away
45/100IFR ScoreRanked #18 because of its Google rating and service focus: 2.3★ from 3 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 7 of 9 factors; recency and availability not yet collected.
#19 MTG Solutions
Based in Wilkes-Barre
45/100IFR ScoreRanked #19 because of its Google rating and service focus: 5.0★ from 10 Google reviews, listed on Google as “Computer networking service”.
Based on 8 of 9 factors; recency not yet collected.
Based in Lincoln Park, 43 mi away
44/100IFR ScoreRanked #20 because of its Google rating and service focus: 5.0★ from 3 Google reviews, listed on Google as “Telecommunications contractor”.
Based on 8 of 9 factors; recency not yet collected.
Based in Arrochar, 47 mi away
44/100IFR ScoreRanked #21 because of its Google rating and service focus: 5.0★ from 3 Google reviews, listed on Google as “Telecommunications contractor”.
Based on 8 of 9 factors; recency not yet collected.
#22 Total Wireless
Based in Hazleton, 21 mi away
43/100IFR ScoreRanked #22 because of its Google rating and service focus: 3.6★ from 11 Google reviews, listed on Google as “Cell phone store”.
Based on 8 of 9 factors; recency not yet collected.
Based in Mountain Top, 47 mi away
43/100IFR ScoreRanked #23 because of its Google rating and service focus: 5.0★ from 29 Google reviews, listed on Google as “Security system installation service”.
Based on 8 of 9 factors; recency not yet collected.
#24 Mia Multiservice
Based in Hazleton, 21 mi away
42/100IFR ScoreRanked #24 because of its Google rating and service focus: 3.3★ from 7 Google reviews, listed on Google as “Cell phone store”.
Based on 8 of 9 factors; recency not yet collected.
Based in Whitehall Township, 43 mi away
41/100IFR ScoreRanked #25 because of its Google rating and service focus: 4.3★ from 47 Google reviews, listed on Google as “Internet service provider”.
Based on 8 of 9 factors; recency not yet collected.
All 30 business phone system providers
#1 to #25 are shown in full above. Here are #26 to #30, in IFR Score order; each links to its profile.
| Rank | Business | IFR Score | Google rating | Distance |
|---|---|---|---|---|
| 26 | G Technology, Inc. | 39 | 4.6★ (20) | 49 mi |
| 27 | KCONNECT.TECH | 38 | 5.0★ (5) | 44 mi |
| 28 | KatSar Systems Inc. | 36 | 4.0★ (4) | 46 mi |
| 29 | JONES & CO | 36 | 5.0★ (3) | 42 mi |
| 30 | Optimum Business | 33 | 1.4★ (204) | 47 mi |
Also serving Wilkes-Barre
20 more business phone system providers within 50 mi that we can't rank yet: too few reviews, or a service we couldn't confirm. Listed A to Z.
| Business | Google rating | Distance |
|---|---|---|
| Bottom Line Telecommunications | 5.0★ (1) | In Wilkes-Barre |
| Choice One Communications | 1.0★ (2) | In Wilkes-Barre |
| CommWorld of PA | 1.5★ (2) | 48 mi |
| Diamond City IT | 5.0★ (16) | In Wilkes-Barre |
| FixAll Smartphones | 4.7★ (269) | In Wilkes-Barre |
| GL Electrical & Telecom Services LLC | 5.0★ (2) | 21 mi |
| Global Tech Solutions LLC | 4.5★ (6) | In Wilkes-Barre |
| Hughes Telecom | 4.0★ (1) | In Wilkes-Barre |
| iDropped Limited by NEPA Geeks (Computers only) - Computer Repair in Wilkes-Barre | In Wilkes-Barre | |
| iFixandRepair - Wilkes Barre | 4.8★ (321) | In Wilkes-Barre |
| Jemcom Security & Comm. | 3.5★ (2) | 46 mi |
| Kat 7 Networks | 5.0★ (1) | In Wilkes-Barre |
| Level 3 Communications | 1.0★ (2) | 47 mi |
| MediaHub Communications, LLC | 5.0★ (2) | 44 mi |
| NEPA Geeks | 4.9★ (205) | In Wilkes-Barre |
| Nexus Digital | 5.0★ (2) | 36 mi |
| On-Site Tek Solutions LLC | 2 mi | |
| PC DOCTORS INC | 4.7★ (101) | In Wilkes-Barre |
| Voice Tech Systems | 1.0★ (1) | 46 mi |
| XO Communications | 3.0★ (2) | 48 mi |
How we ranked Wilkes-Barre business phone system providers
We scored 30 Wilkes-Barre business phone system providers on nine factors, weighted as shown. An IT firm is ranked when its service is confirmed and it has 3 or more Google reviews or a claimed profile. An IT firm with no Google reviews scores zero on rating, review volume and recency. Other unknown factors are left out, not counted as zero. Scores last refreshed November 9, 2026.
Paid placement never changes a rank or score. Sponsored businesses are paid, labelled, limited to 3 and shown above the ranking, outside it.
| Factor | Weight | Computed from | In Wilkes-Barre data |
|---|---|---|---|
| Reputation | 25% | Google star rating, adjusted for how many reviews back it | Measured |
| Review volume | 15% | Number of Google reviews, compared with the most-reviewed IT firm on the list | Measured |
| Recency | 10% | Share of reviews from the last 12 months | Not yet collected |
| Availability | 5% | Weekly open hours, Saturday, Sunday and 24/7 support | Measured |
| Service focus | 15% | How clearly the firm does this service (its Google category and name) | Measured |
| Proximity | 5% | Based in the city scores highest, less the farther away it is | Measured |
| Claimed profile | 10% | The firm has claimed its IT Firms Ranked profile (free or paid earn the same) | Measured |
| Partnered | 5% | The firm links to IT Firms Ranked from its own website with our badge, checked periodically | Measured |
| Client reviews | 10% | Verified client reviews collected by IT Firms Ranked: their rating and how many there are | Measured |
How to choose a business phone system provider
- Ask whether the system is cloud-hosted or installed on site, and who maintains it.
- Check internet capacity and backup: a cloud phone system stops when your connection does.
- Ask how 911 locations are registered for each phone and for remote staff.
- Compare per-user prices on the same features (call recording, queues, integrations).
- Ask for two or three references from clients of your size and industry, and call them.
- Get the scope, response times and price in writing before you sign, including how you leave and get your data back.
Questions to ask a business phone system provider
- Is the price per user, and which features are extra?
- Will you port our existing numbers, and how long does it take?
- What happens to calls if our internet connection goes down?
- How are 911 locations set up for office and remote staff?
- Who do we call for support, and during which hours?
- What is the contract length, and are phones bought or leased?
Terms explained
- MSP (managed service provider)
- A firm that runs a business’s IT for a recurring fee: monitoring, patching, help desk, backups and security tools.
- Co-managed IT
- An arrangement where an outside firm supports an in-house IT person or team, sharing tools and tasks.
- Break-fix
- IT support paid per incident or per hour, with no monthly agreement.
- SLA (service-level agreement)
- The contract terms for response and resolution times, uptime and support hours.
- Help desk
- The support line staff call or email for IT problems.
- RMM
- Remote monitoring and management software that lets an IT firm watch, patch and fix computers remotely.
- vCIO
- A virtual chief information officer: part-time IT strategy and budgeting from an outside firm.
- MSSP
- A managed security service provider: a firm that monitors and manages security tools around the clock.
- EDR / MDR
- Endpoint detection and response software, and the managed service of people watching its alerts (managed detection and response).
- MFA
- Multi-factor authentication: a second proof of identity, such as an app prompt, on top of a password.
- Penetration test
- An authorised, simulated attack on your systems to find weaknesses before criminals do.
- SOC 2
- An independent auditor’s report (AICPA standard) on a service provider’s security controls.
Business phone system providers in Wilkes-Barre: frequently asked questions
Who is the best business phone system provider in Wilkes-Barre?
By IFR Score, the highest-ranked business phone system provider in Wilkes-Barre, PA is unlimite wireless & multi service with an IFR Score of 55/100. It has 4.8★ from 33 Google reviews. It is open 7 days a week. Boost Mobile (#2) and Boost Mobile (#3) follow. We ranked 30 business phone system providers on nine factors, last updated November 9, 2026.
How many business phone system providers are there in Wilkes-Barre?
ITFirmsRanked ranks 30 business phone system providers serving Wilkes-Barre, PA. 3 of them are based in Wilkes-Barre; the rest serve it from nearby towns. Another 20 within 50 mi are listed but not ranked yet. Counts are as of November 2026.
Which business phone system providers in Wilkes-Barre work on weekends?
10 of 30 ranked business phone system providers post Saturday hours and 8 post Sunday hours. The highest-ranked open Saturdays are unlimite wireless & multi service (#1), Boost Mobile (#2) and Boost Mobile (#3). Posted hours are office hours; many firms also run an after-hours support line for contract clients.
What Google rating do Wilkes-Barre business phone system providers have?
The median Google rating among 30 rated business phone system providers in Wilkes-Barre is 4.8★, with a median of 11 reviews. Astound | Bethlehem has the most, 3,979 reviews, and ranks #12. We adjust ratings for review count, so a few five-star reviews cannot top the list.
How does ITFirmsRanked rank business phone system providers?
Each business phone system provider gets a 0–100 IFR Score from nine published factors, led by reputation (25%), review volume (15%), service focus (15%) and recency (10%). An IT firm with no Google reviews scores zero on rating, review volume and recency; other factors we cannot measure are left out. Only IT firms with a confirmed service and 3 or more reviews, or a claimed profile, are ranked.
Do business phone system providers outside Wilkes-Barre count in this ranking?
Yes, if they are within 50 mi of the Wilkes-Barre city center, our service radius for business phone system providers. Each listing shows where the IT firm is based and how far away it is. Proximity is 5% of the IFR Score, so a nearby IT firm gets a small edge.
Can business phone system providers pay to rank higher on ITFirmsRanked?
No. The IFR Score never reads payment status, and this ranking has 0 paid placements. Up to 3 Featured IT firms may appear above the list, labelled Sponsored and showing their honest rank.
What does a business phone system provider do?
Business phone system providers set up and support office phone systems, mostly cloud VoIP today: numbers, desk phones, call routing, voicemail and contact-centre features.
How are business phone system providers in Wilkes-Barre ranked?
By IFR Score: Google rating and review volume, recent reviews, opening hours, how clearly the firm does business phone systems and VoIP, distance, a claimed profile, our badge and verified client reviews. Sponsored placements never change the order.
Can we keep our phone numbers if we switch providers?
In most cases yes: numbers can be ported to a new provider in the US and Canada. Keep your current service active until the port is complete, and ask the new provider to manage the port request.
What about 911 calls on a VoIP system?
Each phone needs a registered location so 911 calls go to the right place. In the US, multi-line systems must support direct 911 dialling and send dispatchable location information under federal rules (Kari’s Law and RAY BAUM’S Act). Ask the provider how they set this up.
Update log for Wilkes-Barre
- November 2026: IFR Scores recalculated for 30 business phone system providers serving Wilkes-Barre.
More business phone system providers and Wilkes-Barre pages
Business phone system providers near Wilkes-Barre
- Business phone system providers in Kingston, PA27 ranked
- Business phone system providers in Mountain Top, PA27 ranked
- Business phone system providers in Nanticoke, PA29 ranked
- Business phone system providers in Back Mountain, PA20 ranked
- Business phone system providers in Scranton, PA16 ranked
- Business phone system providers in Dunmore, PA17 ranked
- Business phone system providers in Hazleton, PA29 ranked
- Business phone system providers in Berwick, PA24 ranked
- Business phone system providers in Bloomsburg, PA21 ranked
- Business phone system providers in East Stroudsburg, PA81 ranked
Other services in Wilkes-Barre
- Managed IT service providers in Wilkes-Barre67 ranked
- Cybersecurity companies in Wilkes-Barre72 ranked
- IT consultants in Wilkes-Barre54 ranked
- Network cabling and installation companies in Wilkes-Barre17 ranked
- Data recovery services in Wilkes-Barre22 ranked
- Computer repair shops in Wilkes-Barre33 ranked
- All IT providers in Wilkes-Barre