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Best Managed IT Service Providers in Massena, NY (2026)

41 managed IT service providers ranked by IFR ScoreUpdated 0 paid placements in this rankingHow we rank →

The short answer

  1. 1

    Best overall in Massena: NeoLore Networks - Ottawa Managed IT Services Company, IFR Score 61/100; 4.8★ from 129 Google reviews; open 7 days a week.

  2. 3

    Most-reviewed: GCOM Support, 900 Google reviews at 4.9★, the most of 41 ranked; ranked #3.

Rankings can't be bought. IT providers can't pay to change their rank or score. How we rank

41 Massena managed IT service providers are ranked here by IFR Score, from nine published factors. 15 open Saturdays and 8 open Sundays, based on posted hours. The median Google rating is 5.0★ across 41 rated IT firms.

Top 10 managed IT service providers in Massena at a glance

Ranked by IFR Score from public data. Sponsored placements are labelled and never change the order.

Top 10 managed IT service providers in Massena at a glance
RankBusinessIFR ScoreGoogle ratingBased inHoursBest for
1NeoLore Networks - Ottawa Managed IT Services Company614.8★ (129)Ottawa, 47 mi awaySat · Sun · EveningsOverall
2Windswept Technologies565.0★ (72)Ottawa, 48 mi away——
3GCOM Support554.9★ (900)Queenswood Heights, 48 mi awaySatMost reviews
4Clever Dog IT Systems555.0★ (52)Ottawa, 48 mi away——
5BenTech Seniors Ottawa544.9★ (18)Fallingbrook, 50 mi awaySat · Sun—
6SupportMyMac - Apple Mac & Network IT Support in Ottawa545.0★ (40)Ottawa, 48 mi away——
7Jackson Networks535.0★ (8)Nepean, 49 mi awaySat · Sun · Evenings—
8JQ Solutions525.0★ (11)Queenswood Heights, 50 mi awaySat · Evenings—
9Kingsman Tech Ottawa | In-Home & Small Business Tech Support524.9★ (22)Ottawa, 50 mi away——
10Ariana515.0★ (3)Cornwall, 12 mi away——

The 41 best managed IT service providers in Massena, ranked

Ordered by IFR Score, a 0–100 score from nine published factors. Paid placement never changes the order.

Ranked by IFR Score from public data. Sponsored placements are labelled and never change the order.

  1. Ranked #1 in Massena

    Based in Ottawa, 47 mi away

    61/100IFR Score

    Ranked #1 because of its Google rating and service focus: 4.8★ from 129 Google reviews, listed on Google as “Computer support and services”.

    Based on 8 of 9 factors; recency not yet collected.

    • 4.8★ from 129 Google reviews
    Hours
    Mon–Sun 12 AM–12 AM
    Address
    2781 Lancaster Rd Ste 302, Ottawa, ON K1B 1A7
  2. Based in Ottawa, 48 mi away

    56/100IFR Score

    Ranked #2 because of its Google rating and service focus: 5.0★ from 72 Google reviews, listed on Google as “Computer support and services”.

    Based on 8 of 9 factors; recency not yet collected.

    • 5.0★ from 72 Google reviews
    Hours
    Mon–Fri 8 AM–5 PM · Sat–Sun closed
    Address
    2733 Lancaster Rd Ste 220, Ottawa, ON K1B 0A9
  3. Based in Queenswood Heights, 48 mi away

    55/100IFR Score

    Ranked #3 because of its Google rating and review volume: 4.9★ from 900 Google reviews, the most in Massena.

    Based on 8 of 9 factors; recency not yet collected.

    • 4.9★ from 900 Google reviews
    Hours
    Mon–Sat 10 AM–6 PM · Sun closed
    Address
    3735 St Joseph Blvd Unit E, Orléans, ON K1C 1T1
  4. Based in Ottawa, 48 mi away

    55/100IFR Score

    Ranked #4 because of its Google rating and service focus: 5.0★ from 52 Google reviews, listed on Google as “Computer support and services”.

    Based on 8 of 9 factors; recency not yet collected.

    • 5.0★ from 52 Google reviews
    Hours
    Mon–Fri 8 AM–5 PM · Sat–Sun closed
    Address
    2435 Holly Ln #100, Ottawa, ON K1V 7P2
  5. Based in Fallingbrook, 50 mi away

    54/100IFR Score

    Ranked #5 because of its Google rating and service focus: 4.9★ from 18 Google reviews, listed on Google as “Computer support and services”.

    Based on 8 of 9 factors; recency not yet collected.

    • 4.9★ from 18 Google reviews
    Hours
    Mon–Fri 9 AM–3 PM · Sat–Sun 10 AM–5 PM
  6. 54/100IFR Score

    Ranked #6 because of its Google rating and service focus: 5.0★ from 40 Google reviews, listed on Google as “Computer support and services”.

    Based on 8 of 9 factors; recency not yet collected.

    • 5.0★ from 40 Google reviews
    Hours
    Mon–Fri 9 AM–5 PM · Sat–Sun closed
    Address
    2450 Lancaster Rd Unit 11, Ottawa, ON K1B 5N3
  7. Based in Nepean, 49 mi away

    53/100IFR Score

    Ranked #7 because of its Google rating and service focus: 5.0★ from 8 Google reviews, listed on Google as “Computer support and services”.

    Based on 8 of 9 factors; recency not yet collected.

    • 5.0★ from 8 Google reviews
    Hours
    Mon–Fri 5 AM–9 PM · Sat–Sun 10 AM–6 PM
    Address
    242 Muskan St, Nepean, ON K2J 0C6
  8. Based in Queenswood Heights, 50 mi away

    52/100IFR Score

    Ranked #8 because of its Google rating and service focus: 5.0★ from 11 Google reviews, listed on Google as “Computer support and services”.

    Based on 8 of 9 factors; recency not yet collected.

    • 5.0★ from 11 Google reviews
    Hours
    Mon–Sat 9 AM–7 PM · Sun closed
  9. #10 Ariana

    Based in Cornwall, 12 mi away

    51/100IFR Score

    Ranked #10 because of its Google rating and service focus: 5.0★ from 3 Google reviews, listed on Google as “Computer support and services”.

    Based on 8 of 9 factors; recency not yet collected.

    • 5.0★ from 3 Google reviews
    Hours
    Mon closed · Tue–Fri 10 AM–5 PM · Sat–Sun closed
    Address
    236 Jarvis St, Cornwall, ON K6H 5J3
  10. Based in Kanata, 50 mi away

    51/100IFR Score

    Ranked #11 because of its Google rating and review volume: 5.0★ from 178 Google reviews.

    Based on 7 of 9 factors; recency and availability not yet collected.

    • 5.0★ from 178 Google reviews
  11. Based in Clarence-Rockland, 35 mi away

    51/100IFR Score

    Ranked #12 because of its Google rating and service focus: 5.0★ from 3 Google reviews, listed on Google as “Computer support and services”.

    Based on 8 of 9 factors; recency not yet collected.

    • 5.0★ from 3 Google reviews
    Hours
    Mon–Fri 12 AM–12 AM · Sat–Sun closed
  12. Based in Fallingbrook, 49 mi away

    51/100IFR Score

    Ranked #13 because of its Google rating and service focus: 5.0★ from 6 Google reviews, listed on Google as “Computer support and services”.

    Based on 8 of 9 factors; recency not yet collected.

    • 5.0★ from 6 Google reviews
    Hours
    Mon–Sat 7 AM–9 PM · Sun closed
    Address
    1492A Star Top Rd, Gloucester, ON K1B 3W6
  13. Based in Hawkesbury, 49 mi away

    50/100IFR Score

    Ranked #14 because of its Google rating and service focus: 5.0★ from 10 Google reviews, listed on Google as “Computer support and services”.

    Based on 8 of 9 factors; recency not yet collected.

    • 5.0★ from 10 Google reviews
    Hours
    Mon–Fri 9 AM–5 PM · Sat–Sun closed
    Address
    151 Main St E Unit #120, Hawkesbury, ON K6A 1A1
  14. Based in Brockville, 46 mi away

    50/100IFR Score

    Ranked #16 because of its Google rating and service focus: 5.0★ from 7 Google reviews, listed on Google as “Computer support and services”.

    Based on 8 of 9 factors; recency not yet collected.

    • 5.0★ from 7 Google reviews
    Hours
    Mon–Fri 9 AM–5 PM · Sat–Sun closed
    Address
    7712 Kent Blvd, Brockville, ON K6V 6N3
  15. Based in Nepean, 48 mi away

    50/100IFR Score

    Ranked #17 because of its Google rating and service focus: 5.0★ from 7 Google reviews, listed on Google as “Computer support and services”.

    Based on 8 of 9 factors; recency not yet collected.

    • 5.0★ from 7 Google reviews
    Hours
    Mon–Fri 8:30 AM–5 PM · Sat–Sun closed
    Address
    2200 Prince of Wales Dr, Nepean, ON K2E 6Z9
  16. Based in Brockville, 46 mi away

    49/100IFR Score

    Ranked #18 because of its Google rating and service focus: 3.0★ from 14 Google reviews, listed on Google as “Computer support and services”.

    Based on 8 of 9 factors; recency not yet collected.

    • 3.0★ from 14 Google reviews
    Hours
    Mon–Fri 8 AM–5 PM · Sat–Sun closed
    Address
    105 King St W, Brockville, ON K6V 3R2
  17. Based in Ottawa, 49 mi away

    49/100IFR Score

    Ranked #19 because of its Google rating and service focus: 4.7★ from 6 Google reviews, listed on Google as “Computer support and services”.

    Based on 8 of 9 factors; recency not yet collected.

    • 4.7★ from 6 Google reviews
    Hours
    Mon–Fri 9 AM–5 PM · Sat–Sun closed
    Address
    1376 Bank St Ste 306, Ottawa, ON K1H 7Y3
  18. Based in Ottawa, 49 mi away

    49/100IFR Score

    Ranked #21 because of its Google rating and service focus: 5.0★ from 5 Google reviews, listed on Google as “Computer support and services”.

    Based on 8 of 9 factors; recency not yet collected.

    • 5.0★ from 5 Google reviews
    Hours
    Mon–Fri 9 AM–5 PM · Sat–Sun closed
    Address
    1376 Bank St Ste 210, Ottawa, ON K1H 7Y3
  19. Based in Ottawa, 48 mi away

    48/100IFR Score

    Ranked #23 because of its Google rating and service focus: 4.2★ from 5 Google reviews, listed on Google as “Computer support and services”.

    Based on 8 of 9 factors; recency not yet collected.

    • 4.2★ from 5 Google reviews
    Hours
    Mon–Fri 9 AM–5 PM · Sat–Sun closed
    Address
    HERON BUILDING, 2415 Holly Ln Unit 201D, Ottawa, ON K1V 9N2

All 41 managed IT service providers

#1 to #25 are shown in full above. Here are #26 to #41, in IFR Score order; each links to its profile.

managed IT service providers in Massena, ranks 26 to 41
RankBusinessIFR ScoreGoogle ratingDistance
26The IT Department Corporation484.0★ (4)48 mi
27OHMX Repair Lab485.0★ (53)50 mi
28Gambit IT Solutions Inc.485.0★ (4)50 mi
29CrabsCode Inc.474.9★ (11)50 mi
30Ottawa's Best Tech Support464.8★ (56)48 mi
31Brock IT | IT Services465.0★ (10)45 mi
32Bill & Dave Computer Repair Inc463.9★ (253)48 mi
33Compu-Silv Computers Brockville464.5★ (60)45 mi
34Revolution I.T455.0★ (22)34 mi
35Tek-On-Site454.9★ (18)50 mi
36Ping Systems445.0★ (8)36 mi
37Codemark Corporation435.0★ (17)49 mi
38Alphian Inc.425.0★ (12)49 mi
39directEASYBUY423.6★ (40)49 mi
40Adaptek Systems Inc424.5★ (11)48 mi
41NetInfoTech415.0★ (4)47 mi

Also serving Massena

20 more managed IT service providers within 50 mi that we can't rank yet: too few reviews, or a service we couldn't confirm. Listed A to Z.

Unranked managed IT service providers serving Massena
BusinessGoogle ratingDistance
5S IT Services5.0★ (1)36 mi
ALT Technical Consulting Ottawa5.0★ (1)49 mi
BIT Solution | Managed IT Services Company Ottawa, Toronto5.0★ (1)49 mi
Bloc & Tackle IT Support5.0★ (1)46 mi
Byte Edge Solutions5.0★ (1)50 mi
C and C Network & PC services5.0★ (1)43 mi
Cloud3655.0★ (1)48 mi
D-Net Unit5.0★ (1)49 mi
Enviro IT Services5.0★ (1)50 mi
eXcerta Network Services Inc.5.0★ (2)11 mi
Firewall Technical5.0★ (2)47 mi
Hingston Information Systems1.0★ (1)47 mi
Jim's Computer Support5.0★ (1)47 mi
KCiNetworks5.0★ (2)49 mi
Northern Computers and Technology4.3★ (7)In Massena
Seaway Technology ServicesIn Massena
Star Tech Computer4.0★ (9)In Massena
Taleam Systems – Website Design & IT Support in Ottawa5.0★ (2)47 mi
Upstate Cabling5.0★ (1)40 mi
Wavve IT5.0★ (2)38 mi

How we ranked Massena managed IT service providers

We scored 41 Massena managed IT service providers on nine factors, weighted as shown. An IT firm is ranked when its service is confirmed and it has 3 or more Google reviews or a claimed profile. An IT firm with no Google reviews scores zero on rating, review volume and recency. Other unknown factors are left out, not counted as zero. Scores last refreshed November 9, 2026.

Paid placement never changes a rank or score. Sponsored businesses are paid, labelled, limited to 3 and shown above the ranking, outside it.

Read the full method: formula, sources and exclusions

IFR Score factors and weights
FactorWeightComputed fromIn Massena data
Reputation25%Google star rating, adjusted for how many reviews back itMeasured
Review volume15%Number of Google reviews, compared with the most-reviewed IT firm on the listMeasured
Recency10%Share of reviews from the last 12 monthsNot yet collected
Availability5%Weekly open hours, Saturday, Sunday and 24/7 supportMeasured
Service focus15%How clearly the firm does this service (its Google category and name)Measured
Proximity5%Based in the city scores highest, less the farther away it isMeasured
Claimed profile10%The firm has claimed its IT Firms Ranked profile (free or paid earn the same)Measured
Partnered5%The firm links to IT Firms Ranked from its own website with our badge, checked periodicallyMeasured
Client reviews10%Verified client reviews collected by IT Firms Ranked: their rating and how many there areMeasured

How to choose a managed IT service provider

  1. Ask for a sample service-level agreement and compare response times, support hours and exclusions.
  2. Check how backups are done and tested, and ask when they last restored a client’s data.
  3. Ask which security tools are included and which cost extra (MFA, endpoint protection, email filtering, staff training).
  4. Make sure you, not the firm, own your accounts, domain names and licences.
  5. Ask for two or three references from clients of your size and industry, and call them.
  6. Get the scope, response times and price in writing before you sign, including how you leave and get your data back.

Questions to ask a managed IT service provider

  • Is the price per user, per device or a bundle, and what is not included?
  • What are your response times for urgent, normal and low-priority tickets?
  • Is your help desk in-house or outsourced, and what are its hours?
  • How do you back up our data, how often do you test restores, and where are the copies kept?
  • Which security tools are included, and do you monitor alerts after hours?
  • What happens to our passwords, documentation and data if we leave?
  • Can you give us references from clients of our size and industry?

Terms explained

MSP (managed service provider)
A firm that runs a business’s IT for a recurring fee: monitoring, patching, help desk, backups and security tools.
Co-managed IT
An arrangement where an outside firm supports an in-house IT person or team, sharing tools and tasks.
Break-fix
IT support paid per incident or per hour, with no monthly agreement.
SLA (service-level agreement)
The contract terms for response and resolution times, uptime and support hours.
Help desk
The support line staff call or email for IT problems.
RMM
Remote monitoring and management software that lets an IT firm watch, patch and fix computers remotely.
vCIO
A virtual chief information officer: part-time IT strategy and budgeting from an outside firm.
MSSP
A managed security service provider: a firm that monitors and manages security tools around the clock.
EDR / MDR
Endpoint detection and response software, and the managed service of people watching its alerts (managed detection and response).
MFA
Multi-factor authentication: a second proof of identity, such as an app prompt, on top of a password.
Penetration test
An authorised, simulated attack on your systems to find weaknesses before criminals do.
SOC 2
An independent auditor’s report (AICPA standard) on a service provider’s security controls.

Managed IT service providers in Massena: frequently asked questions

Who is the best managed IT service provider in Massena?

By IFR Score, the highest-ranked managed IT service provider in Massena, NY is NeoLore Networks - Ottawa Managed IT Services Company with an IFR Score of 61/100. It has 4.8★ from 129 Google reviews. It is open 7 days a week. Windswept Technologies (#2) and GCOM Support (#3) follow. We ranked 41 managed IT service providers on nine factors, last updated November 9, 2026.

How many managed IT service providers are there in Massena?

ITFirmsRanked ranks 41 managed IT service providers serving Massena, NY. Another 20 within 50 mi are listed but not ranked yet. Counts are as of November 2026.

Which managed IT service providers in Massena work on weekends?

15 of 41 ranked managed IT service providers post Saturday hours and 8 post Sunday hours. The highest-ranked open Saturdays are NeoLore Networks - Ottawa Managed IT Services Company (#1), GCOM Support (#3) and BenTech Seniors Ottawa (#5). Posted hours are office hours; many firms also run an after-hours support line for contract clients.

What Google rating do Massena managed IT service providers have?

The median Google rating among 41 rated managed IT service providers in Massena is 5.0★, with a median of 11 reviews. GCOM Support has the most, 900 reviews, and ranks #3. We adjust ratings for review count, so a few five-star reviews cannot top the list.

How does ITFirmsRanked rank managed IT service providers?

Each managed IT service provider gets a 0–100 IFR Score from nine published factors, led by reputation (25%), review volume (15%), service focus (15%) and recency (10%). An IT firm with no Google reviews scores zero on rating, review volume and recency; other factors we cannot measure are left out. Only IT firms with a confirmed service and 3 or more reviews, or a claimed profile, are ranked.

Do managed IT service providers outside Massena count in this ranking?

Yes, if they are within 50 mi of the Massena city center, our service radius for managed IT service providers. Each listing shows where the IT firm is based and how far away it is. Proximity is 5% of the IFR Score, so a nearby IT firm gets a small edge.

Can managed IT service providers pay to rank higher on ITFirmsRanked?

No. The IFR Score never reads payment status, and this ranking has 0 paid placements. Up to 3 Featured IT firms may appear above the list, labelled Sponsored and showing their honest rank.

What does a managed IT service provider do?

Managed IT service providers (MSPs) run a business’s computers, servers, network, Microsoft 365 or Google accounts, backups and help desk for a monthly fee, or provide IT support by the hour.

How are managed it service providers in Massena ranked?

By IFR Score: Google rating and review volume, recent reviews, opening hours, how clearly the firm does managed IT services and IT support, distance, a claimed profile, our badge and verified client reviews. Sponsored placements never change the order.

What should a managed IT agreement include?

At minimum: help desk support for your staff, monitoring and patching of computers and servers, backups that are tested, security tools such as endpoint protection and multi-factor authentication, and a named contact. The agreement should state response times, support hours and what counts as out of scope.

Is managed IT priced per user or per device?

Both models are common, and some firms sell tiered bundles. Per-user pricing suits staff with several devices; per-device pricing suits shared computers. Compare quotes on the same number of users, devices and servers.

How long are managed IT contracts?

Often one to three years, sometimes month to month. Check the notice period, any early-termination fee and how the firm hands over passwords, documentation and data when the contract ends.

Update log for Massena

  1. November 2026: IFR Scores recalculated for 41 managed IT service providers serving Massena.