65/100IFR Score
Ranked #1 because of its Google rating and service focus: 4.8★ from 82 Google reviews, listed on Google as “Computer repair service”.
Based on 8 of 9 factors; recency not yet collected.
Best Computer Repair Shops in Norwich, CT (2026)
25 computer repair shops ranked by IFR ScoreUpdated 0 paid placements in this rankingHow we rank →
The short answer
- 1
Best overall in Norwich: Tech Genius, IFR Score 65/100; 4.8★ from 82 Google reviews; open Saturdays until 7 PM.
- 4
Most-reviewed: Kennedy Exchange Computer Outlet Sales & Repair, 93 Google reviews at 4.8★, the most of 25 ranked; ranked #4.
Rankings can't be bought. IT providers can't pay to change their rank or score. How we rank
25 Norwich computer repair shops are ranked here by IFR Score, from nine published factors. 13 open Saturdays and 5 open Sundays, based on posted hours. The median Google rating is 4.8★ across 25 rated IT firms.
Top 10 computer repair shops in Norwich at a glance
Ranked by IFR Score from public data. Sponsored placements are labelled and never change the order.
| Rank | Business | IFR Score | Google rating | Based in | Hours | Best for |
|---|---|---|---|---|---|---|
| 1 | Tech Genius | 65 | 4.8★ (82) | Ledyard, 11 mi away | Sat · Evenings | Overall |
| 2 | techs and tronics | 64 | 4.8★ (60) | Waterford, 13 mi away | Sat · Sun | — |
| 3 | Phil Stillman IT Support | 64 | 5.0★ (62) | Westerly, 17 mi away | Sat · Sun · Evenings | — |
| 4 | Kennedy Exchange Computer Outlet Sales & Repair | 63 | 4.8★ (93) | Glastonbury, 17 mi away | Sat | Most reviews |
| 5 | Helpdesk Xpress | 62 | 5.0★ (32) | Montville Center, 3 mi away | — | — |
| 6 | Lou's Computers LLC | 62 | 4.6★ (55) | Ledyard, 14 mi away | Sat | — |
| 7 | Mercury Computers | 62 | 4.9★ (42) | Ledyard, 7 mi away | — | — |
| 8 | Shoreline IT Solutions | 61 | 5.0★ (15) | Ledyard, 9 mi away | Sat · Sun · Evenings | — |
| 9 | Keltech Technology Services LLC | 61 | 5.0★ (25) | Ledyard, 5 mi away | — | — |
| 10 | AA Computer Help | 60 | 5.0★ (16) | Ansonia, 15 mi away | Sat · Sun · Evenings | — |
The 25 best computer repair shops in Norwich, ranked
Ordered by IFR Score, a 0–100 score from nine published factors. Paid placement never changes the order.
Ranked by IFR Score from public data. Sponsored placements are labelled and never change the order.
Based in Waterford, 13 mi away
64/100IFR ScoreRanked #2 because of its Google rating and service focus: 4.8★ from 60 Google reviews, listed on Google as “Computer repair service”.
Based on 8 of 9 factors; recency not yet collected.
Based in Westerly, 17 mi away
64/100IFR ScoreRanked #3 because of its Google rating and service focus: 5.0★ from 62 Google reviews, listed on Google as “Computer service”.
Based on 8 of 9 factors; recency not yet collected.
Based in Glastonbury, 17 mi away
63/100IFR ScoreRanked #4 because of its Google rating and review volume: 4.8★ from 93 Google reviews, the most in Norwich.
Based on 8 of 9 factors; recency not yet collected.
Based in Montville Center, 3 mi away
62/100IFR ScoreRanked #5 because of its Google rating and service focus: 5.0★ from 32 Google reviews, listed on Google as “Computer repair service”.
Based on 8 of 9 factors; recency not yet collected.
Based in Ledyard, 14 mi away
62/100IFR ScoreRanked #6 because of its Google rating and service focus: 4.6★ from 55 Google reviews, listed on Google as “Computer repair service”.
Based on 8 of 9 factors; recency not yet collected.
Based in Ledyard, 7 mi away
62/100IFR ScoreRanked #7 because of its Google rating and service focus: 4.9★ from 42 Google reviews, listed on Google as “Computer repair service”.
Based on 8 of 9 factors; recency not yet collected.
Based in Ledyard, 9 mi away
61/100IFR ScoreRanked #8 because of its Google rating and service focus: 5.0★ from 15 Google reviews, listed on Google as “Computer repair service”.
Based on 8 of 9 factors; recency not yet collected.
Based in Ledyard, 5 mi away
61/100IFR ScoreRanked #9 because of its Google rating and service focus: 5.0★ from 25 Google reviews, listed on Google as “Computer service”.
Based on 8 of 9 factors; recency not yet collected.
#10 AA Computer Help
Based in Ansonia, 15 mi away
60/100IFR ScoreRanked #10 because of its Google rating and service focus: 5.0★ from 16 Google reviews, listed on Google as “Computer repair service”.
Based on 8 of 9 factors; recency not yet collected.
Based in Plainfield, 14 mi away
59/100IFR ScoreRanked #11 because of its Google rating and service focus: 4.8★ from 20 Google reviews, listed on Google as “Computer repair service”.
Based on 7 of 9 factors; recency and availability not yet collected.
#12 A Team Computers
Based in Ledyard, 14 mi away
59/100IFR ScoreRanked #12 because of its Google rating and service focus: 4.6★ from 16 Google reviews, listed on Google as “Computer repair service”.
Based on 8 of 9 factors; recency not yet collected.
#13 Captain Computer
Based in Ledyard, 7 mi away
59/100IFR ScoreRanked #13 because of its Google rating and service focus: 4.4★ from 26 Google reviews, listed on Google as “Computer repair service”.
Based on 8 of 9 factors; recency not yet collected.
#14 Andy's PC Repair
Based in Ledyard, 9 mi away
56/100IFR ScoreRanked #14 because of its Google rating and service focus: 4.7★ from 6 Google reviews, listed on Google as “Computer repair service”.
Based on 8 of 9 factors; recency not yet collected.
#15 Newave PC
Based in Ledyard, 8 mi away
56/100IFR ScoreRanked #15 because of its Google rating and service focus: 5.0★ from 5 Google reviews, listed on Google as “Computer repair service”.
Based on 8 of 9 factors; recency not yet collected.
#16 Shoreline PC
Based in Madison, 20 mi away
56/100IFR ScoreRanked #16 because of its Google rating and service focus: 4.8★ from 20 Google reviews, listed on Google as “Computer repair service”.
Based on 8 of 9 factors; recency not yet collected.
#17 Act Computers
Based in Mansfield City, 13 mi away
55/100IFR ScoreRanked #17 because of its Google rating and service focus: 3.8★ from 10 Google reviews, listed on Google as “Computer repair service”.
Based on 8 of 9 factors; recency not yet collected.
#18 Mike's Computers
Based in Westerly, 18 mi away
55/100IFR ScoreRanked #18 because of its Google rating and service focus: 3.9★ from 13 Google reviews, listed on Google as “Computer repair service”.
Based on 8 of 9 factors; recency not yet collected.
Based in Ledyard, 6 mi away
54/100IFR ScoreRanked #19 because of its Google rating and service focus: 4.0★ from 5 Google reviews, listed on Google as “Computer repair service”.
Based on 8 of 9 factors; recency not yet collected.
Based in Hamden, 11 mi away
54/100IFR ScoreRanked #20 because of its Google rating and service focus: 5.0★ from 4 Google reviews, listed on Google as “Computer repair service”.
Based on 8 of 9 factors; recency not yet collected.
#21 Lyme PC Repair
Based in Old Saybrook, 18 mi away
54/100IFR ScoreRanked #21 because of its Google rating and review volume: 5.0★ from 38 Google reviews.
Based on 8 of 9 factors; recency not yet collected.
Based in Ledyard, 13 mi away
54/100IFR ScoreRanked #22 because of its Google rating and service focus: 3.5★ from 4 Google reviews, listed on Google as “Computer repair service”.
Based on 7 of 9 factors; recency and availability not yet collected.
Based in Willimantic, 15 mi away
52/100IFR ScoreRanked #23 because of its Google rating and service focus: 4.0★ from 3 Google reviews, listed on Google as “Computer repair service”.
Based on 7 of 9 factors; recency and availability not yet collected.
Based in Plainfield, 13 mi away
52/100IFR ScoreRanked #24 because of its Google rating and service focus: 4.0★ from 4 Google reviews, listed on Google as “Computer repair service”.
Based on 8 of 9 factors; recency not yet collected.
Based in Westerly, 17 mi away
47/100IFR ScoreRanked #25 because of its Google rating and review volume: 4.5★ from 17 Google reviews.
Based on 8 of 9 factors; recency not yet collected.
Also serving Norwich
20 more computer repair shops within 20 mi that we can't rank yet: too few reviews, or a service we couldn't confirm. Listed A to Z.
| Business | Google rating | Distance |
|---|---|---|
| CCI Computer Commerce Inc | 5.0★ (1) | In Norwich |
| CeebWare | 5.0★ (2) | 5 mi |
| Computer Drydock & More | 12 mi | |
| CT Computer Repair | 11 mi | |
| Darsan Technologies | 8 mi | |
| I-M Technology, LLC | 4.9★ (37) | In Norwich |
| IM Technology | In Norwich | |
| Kedo Systems | 12 mi | |
| llabrieTecH | 5.0★ (3) | In Norwich |
| MGG | 13 mi | |
| Niantic Computer Tech Inc | In Norwich | |
| Onsite PC Doctor LLC | 13 mi | |
| Orvynt Technologies | 1 mi | |
| ProComp Solutions | 5.0★ (2) | 8 mi |
| Repair Zone - Groton | 5.0★ (1) | 11 mi |
| Ro Yu Tech | 3.0★ (2) | In Norwich |
| Superb Tech LLC | 12 mi | |
| The IAA Way | 5.0★ (1) | 13 mi |
| Tyler Doering Photography | In Norwich | |
| Wireless Design Group LLC | 5.0★ (1) | In Norwich |
How we ranked Norwich computer repair shops
We scored 25 Norwich computer repair shops on nine factors, weighted as shown. An IT firm is ranked when its service is confirmed and it has 3 or more Google reviews or a claimed profile. An IT firm with no Google reviews scores zero on rating, review volume and recency. Other unknown factors are left out, not counted as zero. Scores last refreshed November 9, 2026.
Paid placement never changes a rank or score. Sponsored businesses are paid, labelled, limited to 3 and shown above the ranking, outside it.
| Factor | Weight | Computed from | In Norwich data |
|---|---|---|---|
| Reputation | 25% | Google star rating, adjusted for how many reviews back it | Measured |
| Review volume | 15% | Number of Google reviews, compared with the most-reviewed IT firm on the list | Measured |
| Recency | 10% | Share of reviews from the last 12 months | Not yet collected |
| Availability | 5% | Weekly open hours, Saturday, Sunday and 24/7 support | Measured |
| Service focus | 15% | How clearly the firm does this service (its Google category and name) | Measured |
| Proximity | 5% | Based in the city scores highest, less the farther away it is | Measured |
| Claimed profile | 10% | The firm has claimed its IT Firms Ranked profile (free or paid earn the same) | Measured |
| Partnered | 5% | The firm links to IT Firms Ranked from its own website with our badge, checked periodically | Measured |
| Client reviews | 10% | Verified client reviews collected by IT Firms Ranked: their rating and how many there are | Measured |
How to choose a computer repair shop
- Ask for a written estimate and approve any extra work before it is done.
- Ask whether they come on site and whether they work on business systems as well as home computers.
- Check the warranty on parts and labour.
- Ask for two or three references from clients of your size and industry, and call them.
- Get the scope, response times and price in writing before you sign, including how you leave and get your data back.
Questions to ask a computer repair shop
- Is the diagnosis free, and how much is the estimate likely to change?
- Do you back up our data before the repair?
- Do you offer on-site visits for businesses?
- What warranty do you give on parts and labour?
- How long will the repair take?
Terms explained
- MSP (managed service provider)
- A firm that runs a business’s IT for a recurring fee: monitoring, patching, help desk, backups and security tools.
- Co-managed IT
- An arrangement where an outside firm supports an in-house IT person or team, sharing tools and tasks.
- Break-fix
- IT support paid per incident or per hour, with no monthly agreement.
- SLA (service-level agreement)
- The contract terms for response and resolution times, uptime and support hours.
- Help desk
- The support line staff call or email for IT problems.
- RMM
- Remote monitoring and management software that lets an IT firm watch, patch and fix computers remotely.
- vCIO
- A virtual chief information officer: part-time IT strategy and budgeting from an outside firm.
- MSSP
- A managed security service provider: a firm that monitors and manages security tools around the clock.
- EDR / MDR
- Endpoint detection and response software, and the managed service of people watching its alerts (managed detection and response).
- MFA
- Multi-factor authentication: a second proof of identity, such as an app prompt, on top of a password.
- Penetration test
- An authorised, simulated attack on your systems to find weaknesses before criminals do.
- SOC 2
- An independent auditor’s report (AICPA standard) on a service provider’s security controls.
Computer repair shops in Norwich: frequently asked questions
Who is the best computer repair shop in Norwich?
By IFR Score, the highest-ranked computer repair shop in Norwich, CT is Tech Genius with an IFR Score of 65/100. It has 4.8★ from 82 Google reviews. It is open Saturdays until 7 PM. techs and tronics (#2) and Phil Stillman IT Support (#3) follow. We ranked 25 computer repair shops on nine factors, last updated November 9, 2026.
How many computer repair shops are there in Norwich?
ITFirmsRanked ranks 25 computer repair shops serving Norwich, CT. Another 20 within 20 mi are listed but not ranked yet. Counts are as of November 2026.
Which computer repair shops in Norwich work on weekends?
13 of 25 ranked computer repair shops post Saturday hours and 5 post Sunday hours. The highest-ranked open Saturdays are Tech Genius (#1), techs and tronics (#2) and Phil Stillman IT Support (#3). Posted hours are office hours; many firms also run an after-hours support line for contract clients.
What Google rating do Norwich computer repair shops have?
The median Google rating among 25 rated computer repair shops in Norwich is 4.8★, with a median of 17 reviews. Kennedy Exchange Computer Outlet Sales & Repair has the most, 93 reviews, and ranks #4. We adjust ratings for review count, so a few five-star reviews cannot top the list.
How does ITFirmsRanked rank computer repair shops?
Each computer repair shop gets a 0–100 IFR Score from nine published factors, led by reputation (25%), review volume (15%), service focus (15%) and recency (10%). An IT firm with no Google reviews scores zero on rating, review volume and recency; other factors we cannot measure are left out. Only IT firms with a confirmed service and 3 or more reviews, or a claimed profile, are ranked.
Do computer repair shops outside Norwich count in this ranking?
Yes, if they are within 20 mi of the Norwich city center, our service radius for computer repair shops. Each listing shows where the IT firm is based and how far away it is. Proximity is 5% of the IFR Score, so a nearby IT firm gets a small edge.
Can computer repair shops pay to rank higher on ITFirmsRanked?
No. The IFR Score never reads payment status, and this ranking has 0 paid placements. Up to 3 Featured IT firms may appear above the list, labelled Sponsored and showing their honest rank.
What does a computer repair shop do?
Computer repair shops fix desktops, laptops and printers in store or on site: hardware repairs, upgrades, virus removal and setup. Many serve small offices as well as households.
How are computer repair shops in Norwich ranked?
By IFR Score: Google rating and review volume, recent reviews, opening hours, how clearly the firm does computer repair, distance, a claimed profile, our badge and verified client reviews. Sponsored placements never change the order.
Should a business use a computer repair shop or an IT provider?
A repair shop suits one-off fixes on a few computers. Once you rely on shared files, email, backups and security across several staff, an IT provider with a support agreement usually works out better.
Should we back up before a repair?
Yes, if the computer still starts. Repairs can involve replacing drives or reinstalling the system. Ask the shop whether it backs up data first and what it charges.
Update log for Norwich
- November 2026: IFR Scores recalculated for 25 computer repair shops serving Norwich.
More computer repair shops and Norwich pages
Computer repair shops near Norwich
- Computer repair shops in Montville Center, CT27 ranked
- Computer repair shops in Ledyard, CT24 ranked
- Computer repair shops in New London, CT19 ranked
- Computer repair shops in Windham, CT26 ranked
- Computer repair shops in Waterford, CT21 ranked
- Computer repair shops in Plainfield, CT26 ranked
- Computer repair shops in Willimantic, CT29 ranked
- Computer repair shops in Mansfield City, CT32 ranked
- Computer repair shops in Storrs, CT35 ranked
- Computer repair shops in Old Saybrook, CT17 ranked
Other services in Norwich
- Managed IT service providers in Norwich217 ranked
- Cybersecurity companies in Norwich264 ranked
- IT consultants in Norwich177 ranked
- Network cabling and installation companies in Norwich60 ranked
- Business phone system providers in Norwich82 ranked
- Data recovery services in Norwich83 ranked
- All IT providers in Norwich