64/100IFR Score
Ranked #1 because of its Google rating and service focus: 4.5★ from 1,317 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
Best Business Phone System Providers in Waterloo, ON (2026)
173 business phone system providers ranked by IFR ScoreUpdated 0 paid placements in this rankingHow we rank →
The short answer
- 1
Best overall in Waterloo: Fongo, IFR Score 64/100; 4.5★ from 1,317 Google reviews.
- 13
Most-reviewed: Altima Telecom, 1,760 Google reviews at 4.1★, the most of 173 ranked; ranked #13.
Rankings can't be bought. IT providers can't pay to change their rank or score. How we rank
173 Waterloo business phone system providers are ranked here by IFR Score, from nine published factors. 73 open Saturdays and 51 open Sundays, based on posted hours. The median Google rating is 4.6★ across 173 rated IT firms.
Top 10 business phone system providers in Waterloo at a glance
Ranked by IFR Score from public data. Sponsored placements are labelled and never change the order.
| Rank | Business | IFR Score | Google rating | Based in | Hours | Best for |
|---|---|---|---|---|---|---|
| 1 | Fongo | 64 | 4.5★ (1,317) | Waterloo | — | Overall |
| 2 | Starlink Professional Installation Starnetlink | 63 | 4.9★ (224) | Kitchener, 5 km away | Sat · Evenings | — |
| 3 | Bell | 63 | 4.3★ (225) | Waterloo | Sat · Sun · Evenings | — |
| 4 | Bell | 62 | 4.6★ (394) | Woodstock, 40 km away | Sat · Sun | — |
| 5 | Bell | 62 | 4.8★ (290) | Brantford, 42 km away | Sat · Sun | — |
| 6 | Bell | 62 | 4.5★ (221) | Guelph, 23 km away | Sat · Sun · Evenings | — |
| 7 | Bell | 62 | 4.7★ (368) | Ancaster, 53 km away | Sat · Sun · Evenings | — |
| 8 | Bell | 61 | 4.6★ (417) | Burlington, 58 km away | Sat · Sun · Evenings | — |
| 9 | Bell | 61 | 4.7★ (188) | Stratford, 36 km away | Sat · Sun · Evenings | — |
| 10 | Freedom Mobile | 60 | 4.7★ (239) | Burlington, 58 km away | Sat · Sun · Evenings | — |
The 173 best business phone system providers in Waterloo, ranked
Ordered by IFR Score, a 0–100 score from nine published factors. Paid placement never changes the order.
Ranked by IFR Score from public data. Sponsored placements are labelled and never change the order.
Based in Kitchener, 5 km away
63/100IFR ScoreRanked #2 because of its Google rating and service focus: 4.9★ from 224 Google reviews, listed on Google as “Telecommunications contractor”.
Based on 8 of 9 factors; recency not yet collected.
#3 Bell
Based in Waterloo
63/100IFR ScoreRanked #3 because of its Google rating and service focus: 4.3★ from 225 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
#4 Bell
Based in Woodstock, 40 km away
62/100IFR ScoreRanked #4 because of its Google rating and service focus: 4.6★ from 394 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
#5 Bell
Based in Brantford, 42 km away
62/100IFR ScoreRanked #5 because of its Google rating and service focus: 4.8★ from 290 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
#6 Bell
Based in Guelph, 23 km away
62/100IFR ScoreRanked #6 because of its Google rating and service focus: 4.5★ from 221 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
#7 Bell
Based in Ancaster, 53 km away
62/100IFR ScoreRanked #7 because of its Google rating and service focus: 4.7★ from 368 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
#8 Bell
Based in Burlington, 58 km away
61/100IFR ScoreRanked #8 because of its Google rating and service focus: 4.6★ from 417 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
#9 Bell
Based in Stratford, 36 km away
61/100IFR ScoreRanked #9 because of its Google rating and service focus: 4.7★ from 188 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
#10 Freedom Mobile
Based in Burlington, 58 km away
60/100IFR ScoreRanked #10 because of its Google rating and service focus: 4.7★ from 239 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
#11 Bell
Based in Milton, 52 km away
60/100IFR ScoreRanked #11 because of its Google rating and service focus: 4.4★ from 340 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
#12 Ombrex Telecom
Based in Mississauga, 75 km away
60/100IFR ScoreRanked #12 because of its Google rating and service focus: 4.9★ from 219 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
#13 Altima Telecom
Based in London, 73 km away
60/100IFR ScoreRanked #13 because of its Google rating and service focus: 4.1★ from 1,760 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 7 of 9 factors; recency and availability not yet collected.
#14 Koodo Shop
Based in Guelph, 23 km away
60/100IFR ScoreRanked #14 because of its Google rating and service focus: 4.3★ from 146 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
#15 chatr Mobile
Based in Brampton, 65 km away
60/100IFR ScoreRanked #15 because of its Google rating and service focus: 4.5★ from 318 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
#16 Freedom Mobile
Based in Brantford, 42 km away
60/100IFR ScoreRanked #16 because of its Google rating and service focus: 4.6★ from 242 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
Based in Hamilton, 58 km away
59/100IFR ScoreRanked #17 because of its Google rating and service focus: 4.8★ from 131 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
#18 Bell
Based in Brantford, 40 km away
59/100IFR ScoreRanked #18 because of its Google rating and service focus: 4.2★ from 210 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
#19 Coextro
Based in Mississauga, 73 km away
58/100IFR ScoreRanked #19 because of its Google rating and service focus: 4.4★ from 1,207 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
#20 Bell
Based in Mississauga, 72 km away
58/100IFR ScoreRanked #20 because of its Google rating and service focus: 4.1★ from 480 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
Based in Mississauga, 64 km away
58/100IFR ScoreRanked #21 because of its Google rating and service focus: 5.0★ from 61 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
#22 Bell
Based in Brampton, 66 km away
57/100IFR ScoreRanked #22 because of its Google rating and service focus: 4.1★ from 268 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
Based in Brampton, 71 km away
57/100IFR ScoreRanked #23 because of its Google rating and service focus: 4.9★ from 73 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
Based in Mississauga, 72 km away
57/100IFR ScoreRanked #24 because of its Google rating and service focus: 4.2★ from 225 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
#25 Bell
Based in Oakville, 67 km away
57/100IFR ScoreRanked #25 because of its Google rating and service focus: 4.1★ from 249 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
Business phone system providers ranked #26 to #50
#1 to #25 are shown in full above. Here are #26 to #50, in IFR Score order; each links to its profile. We publish the top 50 of 173 ranked business phone system providers here; the rest are on their profiles.
| Rank | Business | IFR Score | Google rating | Distance |
|---|---|---|---|---|
| 26 | Schneider's Computing Listowel | 57 | 4.3★ (118) | 46 km |
| 27 | acme telephone company | 57 | 5.0★ (40) | 11 km |
| 28 | Freedom Mobile | 56 | 3.9★ (205) | 57 km |
| 29 | Standard Broadband | 56 | 3.9★ (227) | 42 km |
| 30 | Running Cables | 56 | 4.9★ (133) | 68 km |
| 31 | NEWT Business Services | 56 | 3.4★ (84) | 20 km |
| 32 | Callture Communications Inc | 56 | 4.5★ (314) | 78 km |
| 33 | Free Phone Line | 55 | 1.9★ (11) | In Waterloo |
| 34 | Bell | 55 | 4.3★ (122) | 61 km |
| 35 | DHT | 55 | 3.9★ (21) | 9 km |
| 36 | Freedom Mobile | 55 | 3.9★ (119) | 42 km |
| 37 | Bell | 55 | 4.3★ (162) | 72 km |
| 38 | Mobile Junction Inc | 55 | 4.9★ (827) | 80 km |
| 39 | Hamilton Tech Source | 54 | 5.0★ (262) | 70 km |
| 40 | Bell | 54 | 4.5★ (208) | 6 km |
| 41 | Execulink Telecom | 54 | 4.7★ (61) | 56 km |
| 42 | Wightman | 54 | 4.2★ (80) | 41 km |
| 43 | XOOMTECH | 54 | 4.5★ (649) | 53 km |
| 44 | MRC Wireless (MRC Systems Inc.) | 54 | 4.8★ (13) | 6 km |
| 45 | Worldline | 54 | 4.2★ (859) | 20 km |
| 46 | Family TV And Internet Provider GTA Android | 53 | 5.0★ (552) | 72 km |
| 47 | Cloudwifi Inc. | 53 | 4.8★ (245) | 2 km |
| 48 | Solnet Canada | 53 | 5.0★ (11) | 80 km |
| 49 | Cogeco Kiosk | 53 | 2.9★ (464) | 60 km |
| 50 | Nethance | 53 | 5.0★ (23) | 69 km |
Also serving Waterloo
20 more business phone system providers within 80 km that we can't rank yet: too few reviews, or a service we couldn't confirm. Listed A to Z.
| Business | Google rating | Distance |
|---|---|---|
| CellChoice Inc. | In Waterloo | |
| Communication Square | 4.8★ (4) | In Waterloo |
| Cross Link Cabling & Telecom | In Waterloo | |
| DirectNet Corp | In Waterloo | |
| DistribuCloud Technology Services | 5.0★ (32) | In Waterloo |
| EmpowerIT - Ontario based IT services, IT support & AI automation for SMBs | 5.0★ (11) | In Waterloo |
| exceltech technologies | In Waterloo | |
| FoxNet Solutions | 4.5★ (24) | In Waterloo |
| Friesen DataCom | 3.0★ (2) | In Waterloo |
| IT Solutions Canada | 4.9★ (131) | In Waterloo |
| Megawire Inc. | 2.7★ (78) | In Waterloo |
| Neutron Digital Solutions | In Waterloo | |
| OnSite Computer Services. | 4.9★ (79) | In Waterloo |
| Phones & Beyond | 4.9★ (346) | In Waterloo |
| SimplyFixIT - Phone & Laptop - Kitchener - Waterloo | 4.7★ (830) | In Waterloo |
| The Waterloo Networking Company | 5.0★ (10) | In Waterloo |
| Vekta IT | 5.0★ (7) | In Waterloo |
| Waterloo Networks | 4.8★ (62) | In Waterloo |
| WaterlooIT | 4.6★ (35) | In Waterloo |
| Weidmark Integrated Technologies | 5.0★ (4) | In Waterloo |
How we ranked Waterloo business phone system providers
We scored 173 Waterloo business phone system providers on nine factors, weighted as shown. An IT firm is ranked when its service is confirmed and it has 3 or more Google reviews or a claimed profile. An IT firm with no Google reviews scores zero on rating, review volume and recency. Other unknown factors are left out, not counted as zero. Scores last refreshed November 9, 2026.
Paid placement never changes a rank or score. Sponsored businesses are paid, labelled, limited to 3 and shown above the ranking, outside it.
| Factor | Weight | Computed from | In Waterloo data |
|---|---|---|---|
| Reputation | 25% | Google star rating, adjusted for how many reviews back it | Measured |
| Review volume | 15% | Number of Google reviews, compared with the most-reviewed IT firm on the list | Measured |
| Recency | 10% | Share of reviews from the last 12 months | Not yet collected |
| Availability | 5% | Weekly open hours, Saturday, Sunday and 24/7 support | Measured |
| Service focus | 15% | How clearly the firm does this service (its Google category and name) | Measured |
| Proximity | 5% | Based in the city scores highest, less the farther away it is | Measured |
| Claimed profile | 10% | The firm has claimed its IT Firms Ranked profile (free or paid earn the same) | Measured |
| Partnered | 5% | The firm links to IT Firms Ranked from its own website with our badge, checked periodically | Measured |
| Client reviews | 10% | Verified client reviews collected by IT Firms Ranked: their rating and how many there are | Measured |
How to choose a business phone system provider
- Ask whether the system is cloud-hosted or installed on site, and who maintains it.
- Check internet capacity and backup: a cloud phone system stops when your connection does.
- Ask how 911 locations are registered for each phone and for remote staff.
- Compare per-user prices on the same features (call recording, queues, integrations).
- Ask for two or three references from clients of your size and industry, and call them.
- Get the scope, response times and price in writing before you sign, including how you leave and get your data back.
Questions to ask a business phone system provider
- Is the price per user, and which features are extra?
- Will you port our existing numbers, and how long does it take?
- What happens to calls if our internet connection goes down?
- How are 911 locations set up for office and remote staff?
- Who do we call for support, and during which hours?
- What is the contract length, and are phones bought or leased?
Terms explained
- MSP (managed service provider)
- A firm that runs a business’s IT for a recurring fee: monitoring, patching, help desk, backups and security tools.
- Co-managed IT
- An arrangement where an outside firm supports an in-house IT person or team, sharing tools and tasks.
- Break-fix
- IT support paid per incident or per hour, with no monthly agreement.
- SLA (service-level agreement)
- The contract terms for response and resolution times, uptime and support hours.
- Help desk
- The support line staff call or email for IT problems.
- RMM
- Remote monitoring and management software that lets an IT firm watch, patch and fix computers remotely.
- vCIO
- A virtual chief information officer: part-time IT strategy and budgeting from an outside firm.
- MSSP
- A managed security service provider: a firm that monitors and manages security tools around the clock.
- EDR / MDR
- Endpoint detection and response software, and the managed service of people watching its alerts (managed detection and response).
- MFA
- Multi-factor authentication: a second proof of identity, such as an app prompt, on top of a password.
- Penetration test
- An authorised, simulated attack on your systems to find weaknesses before criminals do.
- SOC 2
- An independent auditor’s report (AICPA standard) on a service provider’s security controls.
Business phone system providers in Waterloo: frequently asked questions
Who is the best business phone system provider in Waterloo?
By IFR Score, the highest-ranked business phone system provider in Waterloo, ON is Fongo with an IFR Score of 64/100. It has 4.5★ from 1,317 Google reviews. Starlink Professional Installation Starnetlink (#2) and Bell (#3) follow. We ranked 173 business phone system providers on nine factors, last updated November 9, 2026.
How many business phone system providers are there in Waterloo?
ITFirmsRanked ranks 173 business phone system providers serving Waterloo, ON. 3 of them are based in Waterloo; the rest serve it from nearby towns. Another 20 within 80 km are listed but not ranked yet. Counts are as of November 2026.
Which business phone system providers in Waterloo work on weekends?
73 of 173 ranked business phone system providers post Saturday hours and 51 post Sunday hours. The highest-ranked open Saturdays are Starlink Professional Installation Starnetlink (#2), Bell (#3) and Bell (#4). Posted hours are office hours; many firms also run an after-hours support line for contract clients.
What Google rating do Waterloo business phone system providers have?
The median Google rating among 173 rated business phone system providers in Waterloo is 4.6★, with a median of 21 reviews. Altima Telecom has the most, 1,760 reviews, and ranks #13. We adjust ratings for review count, so a few five-star reviews cannot top the list.
How does ITFirmsRanked rank business phone system providers?
Each business phone system provider gets a 0–100 IFR Score from nine published factors, led by reputation (25%), review volume (15%), service focus (15%) and recency (10%). An IT firm with no Google reviews scores zero on rating, review volume and recency; other factors we cannot measure are left out. Only IT firms with a confirmed service and 3 or more reviews, or a claimed profile, are ranked.
Do business phone system providers outside Waterloo count in this ranking?
Yes, if they are within 80 km of the Waterloo city centre, our service radius for business phone system providers. Each listing shows where the IT firm is based and how far away it is. Proximity is 5% of the IFR Score, so a nearby IT firm gets a small edge.
Can business phone system providers pay to rank higher on ITFirmsRanked?
No. The IFR Score never reads payment status, and this ranking has 0 paid placements. Up to 3 Featured IT firms may appear above the list, labelled Sponsored and showing their honest rank.
What does a business phone system provider do?
Business phone system providers set up and support office phone systems, mostly cloud VoIP today: numbers, desk phones, call routing, voicemail and contact-centre features.
How are business phone system providers in Waterloo ranked?
By IFR Score: Google rating and review volume, recent reviews, opening hours, how clearly the firm does business phone systems and VoIP, distance, a claimed profile, our badge and verified client reviews. Sponsored placements never change the order.
Can we keep our phone numbers if we switch providers?
In most cases yes: numbers can be ported to a new provider in the US and Canada. Keep your current service active until the port is complete, and ask the new provider to manage the port request.
What about 911 calls on a VoIP system?
Each phone needs a registered location so 911 calls go to the right place. In the US, multi-line systems must support direct 911 dialling and send dispatchable location information under federal rules (Kari’s Law and RAY BAUM’S Act). Ask the provider how they set this up.
Update log for Waterloo
- November 2026: IFR Scores recalculated for 173 business phone system providers serving Waterloo.
- November 2026: 2 duplicate listings merged.
More business phone system providers and Waterloo pages
Business phone system providers near Waterloo
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