66/100IFR Score
Ranked #1 because of its Google rating and review volume: 4.9★ from 3,244 Google reviews, the most in Richmond.
Based on 8 of 9 factors; recency not yet collected.
Best Business Phone System Providers in Richmond, BC (2026)
128 business phone system providers ranked by IFR ScoreUpdated 0 paid placements in this rankingHow we rank →
The short answer
- 1
Best overall in Richmond: Novus Entertainment Inc, IFR Score 66/100; 4.9★ from 3,244 Google reviews.
- 2
Most-reviewed: Bell, 428 Google reviews at 4.8★, the most of 128 ranked after Novus Entertainment Inc; ranked #2.
Rankings can't be bought. IT providers can't pay to change their rank or score. How we rank
128 Richmond business phone system providers are ranked here by IFR Score, from nine published factors. 52 open Saturdays and 43 open Sundays, based on posted hours. The median Google rating is 4.7★ across 128 rated IT firms.
Most of this list also appears on the Business phone system providers in Vancouver ranking. See Business phone system providers in Vancouver
Top 10 business phone system providers in Richmond at a glance
Ranked by IFR Score from public data. Sponsored placements are labelled and never change the order.
| Rank | Business | IFR Score | Google rating | Based in | Hours | Best for |
|---|---|---|---|---|---|---|
| 1 | Novus Entertainment Inc | 66 | 4.9★ (3,244) | Vancouver, 11 km away | — | Overall |
| 2 | Bell | 65 | 4.8★ (428) | Vancouver, 13 km away | Sat · Sun · Evenings | Most reviews |
| 3 | Bell | 64 | 4.7★ (376) | Burnaby, 12 km away | Sat · Sun · Evenings | — |
| 4 | Virgin Plus | 64 | 4.7★ (216) | Richmond | Sat · Sun · Evenings | — |
| 5 | Koodo Shop | 63 | 4.6★ (256) | Richmond | Sat · Sun · Evenings | — |
| 6 | Bell | 63 | 4.7★ (183) | Richmond | Sat · Sun · Evenings | — |
| 7 | iTalkBB Henderson Place Mall | 63 | 4.8★ (291) | Coquitlam, 28 km away | Sat · Sun | — |
| 8 | Bell | 63 | 4.6★ (305) | Delta, 18 km away | Sat · Sun · Evenings | — |
| 9 | Koodo Shop | 62 | 4.4★ (290) | Vancouver, 13 km away | Sat · Sun · Evenings | — |
| 10 | Virgin Plus (Inside Bell Kiosk) | 61 | 4.6★ (151) | New Westminster, 16 km away | Sat · Sun · Evenings | — |
The 128 best business phone system providers in Richmond, ranked
Ordered by IFR Score, a 0–100 score from nine published factors. Paid placement never changes the order.
Ranked by IFR Score from public data. Sponsored placements are labelled and never change the order.
#2 Bell
Based in Vancouver, 13 km away
65/100IFR ScoreRanked #2 because of its Google rating and service focus: 4.8★ from 428 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
#3 Bell
Based in Burnaby, 12 km away
64/100IFR ScoreRanked #3 because of its Google rating and service focus: 4.7★ from 376 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
#4 Virgin Plus
Based in Richmond
64/100IFR ScoreRanked #4 because of its Google rating and service focus: 4.7★ from 216 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
#5 Koodo Shop
Based in Richmond
63/100IFR ScoreRanked #5 because of its Google rating and service focus: 4.6★ from 256 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
#6 Bell
Based in Richmond
63/100IFR ScoreRanked #6 because of its Google rating and service focus: 4.7★ from 183 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
Based in Coquitlam, 28 km away
63/100IFR ScoreRanked #7 because of its Google rating and service focus: 4.8★ from 291 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
#8 Bell
Based in Delta, 18 km away
63/100IFR ScoreRanked #8 because of its Google rating and service focus: 4.6★ from 305 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
#9 Koodo Shop
Based in Vancouver, 13 km away
62/100IFR ScoreRanked #9 because of its Google rating and service focus: 4.4★ from 290 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
Based in New Westminster, 16 km away
61/100IFR ScoreRanked #10 because of its Google rating and service focus: 4.6★ from 151 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
Based in Surrey, 30 km away
61/100IFR ScoreRanked #11 because of its Google rating and service focus: 4.9★ from 60 Google reviews, listed on Google as “Telecommunications contractor”.
Based on 8 of 9 factors; recency not yet collected.
#12 Freedom Mobile
Based in Richmond
61/100IFR ScoreRanked #12 because of its Google rating and service focus: 4.1★ from 210 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
Based in Vancouver, 13 km away
61/100IFR ScoreRanked #13 because of its Google rating and service focus: 4.9★ from 81 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
#14 Bell
Based in Coquitlam, 27 km away
60/100IFR ScoreRanked #14 because of its Google rating and service focus: 4.3★ from 297 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
Based in West Vancouver, 17 km away
60/100IFR ScoreRanked #15 because of its Google rating and service focus: 4.6★ from 94 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
Based in Richmond
60/100IFR ScoreRanked #16 because of its Google rating and service focus: 4.5★ from 57 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
#17 Bell
Based in Nanaimo, 67 km away
59/100IFR ScoreRanked #17 because of its Google rating and service focus: 4.7★ from 238 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
Based in New Westminster, 16 km away
59/100IFR ScoreRanked #18 because of its Google rating and service focus: 4.0★ from 166 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
#19 Bell
Based in Nanaimo, 63 km away
59/100IFR ScoreRanked #19 because of its Google rating and service focus: 4.8★ from 164 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
#20 Smart Wireless
Based in Mission, 59 km away
59/100IFR ScoreRanked #20 because of its Google rating and service focus: 4.8★ from 129 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
Based in Vancouver, 12 km away
59/100IFR ScoreRanked #21 because of its Google rating and service focus: 5.0★ from 23 Google reviews, listed on Google as “Telecommunications contractor”.
Based on 8 of 9 factors; recency not yet collected.
Based in Richmond
59/100IFR ScoreRanked #22 because of its Google rating and service focus: 4.9★ from 17 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
#23 Altima Telecom
Based in Richmond
58/100IFR ScoreRanked #23 because of its Google rating and service focus: 3.9★ from 134 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 7 of 9 factors; recency and availability not yet collected.
Based in Coquitlam, 20 km away
58/100IFR ScoreRanked #24 because of its Google rating and service focus: 4.6★ from 41 Google reviews, listed on Google as “Telecommunications service provider”.
Based on 8 of 9 factors; recency not yet collected.
Based in Surrey, 28 km away
58/100IFR ScoreRanked #25 because of its Google rating and service focus: 5.0★ from 51 Google reviews, listed on Google as “Telecommunications contractor”.
Based on 8 of 9 factors; recency not yet collected.
How we ranked Richmond business phone system providers
We scored 128 Richmond business phone system providers on nine factors, weighted as shown. An IT firm is ranked when its service is confirmed and it has 3 or more Google reviews or a claimed profile. An IT firm with no Google reviews scores zero on rating, review volume and recency. Other unknown factors are left out, not counted as zero. Scores last refreshed November 9, 2026.
Paid placement never changes a rank or score. Sponsored businesses are paid, labelled, limited to 3 and shown above the ranking, outside it.
| Factor | Weight | Computed from | In Richmond data |
|---|---|---|---|
| Reputation | 25% | Google star rating, adjusted for how many reviews back it | Measured |
| Review volume | 15% | Number of Google reviews, compared with the most-reviewed IT firm on the list | Measured |
| Recency | 10% | Share of reviews from the last 12 months | Not yet collected |
| Availability | 5% | Weekly open hours, Saturday, Sunday and 24/7 support | Measured |
| Service focus | 15% | How clearly the firm does this service (its Google category and name) | Measured |
| Proximity | 5% | Based in the city scores highest, less the farther away it is | Measured |
| Claimed profile | 10% | The firm has claimed its IT Firms Ranked profile (free or paid earn the same) | Measured |
| Partnered | 5% | The firm links to IT Firms Ranked from its own website with our badge, checked periodically | Measured |
| Client reviews | 10% | Verified client reviews collected by IT Firms Ranked: their rating and how many there are | Measured |
How to choose a business phone system provider
- Ask whether the system is cloud-hosted or installed on site, and who maintains it.
- Check internet capacity and backup: a cloud phone system stops when your connection does.
- Ask how 911 locations are registered for each phone and for remote staff.
- Compare per-user prices on the same features (call recording, queues, integrations).
- Ask for two or three references from clients of your size and industry, and call them.
- Get the scope, response times and price in writing before you sign, including how you leave and get your data back.
Questions to ask a business phone system provider
- Is the price per user, and which features are extra?
- Will you port our existing numbers, and how long does it take?
- What happens to calls if our internet connection goes down?
- How are 911 locations set up for office and remote staff?
- Who do we call for support, and during which hours?
- What is the contract length, and are phones bought or leased?
Terms explained
- MSP (managed service provider)
- A firm that runs a business’s IT for a recurring fee: monitoring, patching, help desk, backups and security tools.
- Co-managed IT
- An arrangement where an outside firm supports an in-house IT person or team, sharing tools and tasks.
- Break-fix
- IT support paid per incident or per hour, with no monthly agreement.
- SLA (service-level agreement)
- The contract terms for response and resolution times, uptime and support hours.
- Help desk
- The support line staff call or email for IT problems.
- RMM
- Remote monitoring and management software that lets an IT firm watch, patch and fix computers remotely.
- vCIO
- A virtual chief information officer: part-time IT strategy and budgeting from an outside firm.
- MSSP
- A managed security service provider: a firm that monitors and manages security tools around the clock.
- EDR / MDR
- Endpoint detection and response software, and the managed service of people watching its alerts (managed detection and response).
- MFA
- Multi-factor authentication: a second proof of identity, such as an app prompt, on top of a password.
- Penetration test
- An authorised, simulated attack on your systems to find weaknesses before criminals do.
- SOC 2
- An independent auditor’s report (AICPA standard) on a service provider’s security controls.
Business phone system providers in Richmond: frequently asked questions
Who is the best business phone system provider in Richmond?
By IFR Score, the highest-ranked business phone system provider in Richmond, BC is Novus Entertainment Inc with an IFR Score of 66/100. It has 4.9★ from 3,244 Google reviews. Bell (#2) and Bell (#3) follow. We ranked 128 business phone system providers on nine factors, last updated November 9, 2026.
How many business phone system providers are there in Richmond?
ITFirmsRanked ranks 128 business phone system providers serving Richmond, BC. 7 of them are based in Richmond; the rest serve it from nearby towns. Counts are as of November 2026.
Which business phone system providers in Richmond work on weekends?
52 of 128 ranked business phone system providers post Saturday hours and 43 post Sunday hours. The highest-ranked open Saturdays are Bell (#2), Bell (#3) and Virgin Plus (#4). Posted hours are office hours; many firms also run an after-hours support line for contract clients.
What Google rating do Richmond business phone system providers have?
The median Google rating among 128 rated business phone system providers in Richmond is 4.7★, with a median of 15 reviews. Novus Entertainment Inc has the most, 3,244 reviews, and ranks #1. We adjust ratings for review count, so a few five-star reviews cannot top the list.
How does ITFirmsRanked rank business phone system providers?
Each business phone system provider gets a 0–100 IFR Score from nine published factors, led by reputation (25%), review volume (15%), service focus (15%) and recency (10%). An IT firm with no Google reviews scores zero on rating, review volume and recency; other factors we cannot measure are left out. Only IT firms with a confirmed service and 3 or more reviews, or a claimed profile, are ranked.
Do business phone system providers outside Richmond count in this ranking?
Yes, if they are within 80 km of the Richmond city centre, our service radius for business phone system providers. Each listing shows where the IT firm is based and how far away it is. Proximity is 5% of the IFR Score, so a nearby IT firm gets a small edge.
Can business phone system providers pay to rank higher on ITFirmsRanked?
No. The IFR Score never reads payment status, and this ranking has 0 paid placements. Up to 3 Featured IT firms may appear above the list, labelled Sponsored and showing their honest rank.
What does a business phone system provider do?
Business phone system providers set up and support office phone systems, mostly cloud VoIP today: numbers, desk phones, call routing, voicemail and contact-centre features.
How are business phone system providers in Richmond ranked?
By IFR Score: Google rating and review volume, recent reviews, opening hours, how clearly the firm does business phone systems and VoIP, distance, a claimed profile, our badge and verified client reviews. Sponsored placements never change the order.
Can we keep our phone numbers if we switch providers?
In most cases yes: numbers can be ported to a new provider in the US and Canada. Keep your current service active until the port is complete, and ask the new provider to manage the port request.
What about 911 calls on a VoIP system?
Each phone needs a registered location so 911 calls go to the right place. In the US, multi-line systems must support direct 911 dialling and send dispatchable location information under federal rules (Kari’s Law and RAY BAUM’S Act). Ask the provider how they set this up.
Update log for Richmond
- November 2026: IFR Scores recalculated for 128 business phone system providers serving Richmond.
More business phone system providers and Richmond pages
Business phone system providers near Richmond
- Business phone system providers in Vancouver, BC128 ranked
- Business phone system providers in Ladner, BC139 ranked
- Business phone system providers in West End, BC126 ranked
- Business phone system providers in New Westminster, BC132 ranked
- Business phone system providers in Delta, BC132 ranked
- Business phone system providers in North Vancouver, BC127 ranked
- Business phone system providers in Burnaby, BC132 ranked
- Business phone system providers in Tsawwassen, BC138 ranked
- Business phone system providers in West Vancouver, BC123 ranked
- Business phone system providers in Surrey, BC129 ranked
Other services in Richmond
- Managed IT service providers in Richmond335 ranked
- Cybersecurity companies in Richmond168 ranked
- IT consultants in Richmond209 ranked
- Network cabling and installation companies in Richmond149 ranked
- Data recovery services in Richmond89 ranked
- Computer repair shops in Richmond274 ranked
- All IT providers in Richmond