62/100IFR Score
Ranked #1 because of its Google rating and service focus: 4.7★ from 160 Google reviews, listed on Google as “Telecommunications service provider”.
Best Business Phone System Providers in Jacksonville, NC (2026)
18 business phone system providers ranked by IFR ScoreUpdated 0 paid placements in this rankingHow we rank →
The short answer
- 1
Best overall in Jacksonville: Boost Mobile, IFR Score 62/100; 4.7★ from 160 Google reviews; open 7 days a week.
- 2
Most-reviewed: Optimum, 586 Google reviews at 4.3★, the most of 18 ranked; ranked #2.
Rankings can't be bought. IT providers can't pay to change their rank or score. How we rank
18 Jacksonville business phone system providers are ranked here by IFR Score, from nine published factors. 7 open Saturdays and 6 open Sundays, based on posted hours. The median Google rating is 4.9★ across 18 rated IT firms.
Top 10 business phone system providers in Jacksonville at a glance
Ranked by IFR Score from public data. Sponsored placements are labelled and never change the order.
| Rank | Business | IFR Score | Google rating | Based in | Hours | Best for |
|---|---|---|---|---|---|---|
| 1 | Boost Mobile | 62 | 4.7★ (160) | Kinston, 38 mi away | Sat · Sun · Evenings | Overall |
| 2 | Optimum | 56 | 4.3★ (586) | New Bern, 30 mi away | Sat · Sun · Evenings | Most reviews |
| 3 | True IP Solutions | 56 | 5.0★ (23) | Murraysville, 27 mi away | — | — |
| 4 | Intracoastal Communications | 54 | 3.3★ (8) | Jacksonville | — | — |
| 5 | B & B Communications, Inc. | 54 | 5.0★ (96) | Jacksonville | — | — |
| 6 | Secure NC .LLC | 54 | 5.0★ (9) | Murraysville, 47 mi away | Sat · Sun · Evenings | — |
| 7 | CMIT Solutions of Wilmington | 54 | 4.9★ (29) | Wilmington, 45 mi away | — | — |
| 8 | Total Wireless | 53 | 5.0★ (100) | Kinston, 37 mi away | Sat · Sun · Evenings | — |
| 9 | Celito - Wilmington | 53 | 3.8★ (69) | Wilmington, 42 mi away | — | — |
| 10 | Optimum | 53 | 4.5★ (184) | Kinston, 37 mi away | Sat · Sun · Evenings | — |
The 18 best business phone system providers in Jacksonville, ranked
Ordered by IFR Score, a 0–100 score from nine published factors. Paid placement never changes the order.
Ranked by IFR Score from public data. Sponsored placements are labelled and never change the order.
Scores below: based on 8 of 9 factors; recency not yet collected. Hatched segments mark factors we don't have yet.
#2 Optimum
Based in New Bern, 30 mi away
56/100IFR ScoreRanked #2 because of its Google rating and review volume: 4.3★ from 586 Google reviews, the most in Jacksonville.
Based in Murraysville, 27 mi away
56/100IFR ScoreRanked #3 because of its Google rating and service focus: 5.0★ from 23 Google reviews, listed on Google as “Telecommunications service provider”.
Based in Jacksonville
54/100IFR ScoreRanked #4 because of its Google rating and service focus: 3.3★ from 8 Google reviews, listed on Google as “Telecommunications service provider”.
Based in Jacksonville
54/100IFR ScoreRanked #5 because of its Google rating and review volume: 5.0★ from 96 Google reviews.
Based in Murraysville, 47 mi away
54/100IFR ScoreRanked #6 because of its Google rating and service focus: 5.0★ from 9 Google reviews, listed on Google as “Telecommunications contractor”.
Based in Wilmington, 45 mi away
54/100IFR ScoreRanked #7 because of its Google rating and service focus: 4.9★ from 29 Google reviews, listed on Google as “Telecommunications service provider”.
Based in Kinston, 37 mi away
53/100IFR ScoreRanked #8 because of its Google rating and review volume: 5.0★ from 100 Google reviews.
Based in Wilmington, 42 mi away
53/100IFR ScoreRanked #9 because of its Google rating and service focus: 3.8★ from 69 Google reviews, listed on Google as “Telecommunications service provider”.
#10 Optimum
Based in Kinston, 37 mi away
53/100IFR ScoreRanked #10 because of its Google rating and review volume: 4.5★ from 184 Google reviews.
#11 ASC MediaCom LLC
Based in Jacksonville
51/100IFR ScoreRanked #11 because of its Google rating and review volume: 4.9★ from 37 Google reviews.
Based in Wilmington, 46 mi away
51/100IFR ScoreRanked #12 because of its Google rating and service focus: 4.9★ from 11 Google reviews, listed on Google as “Telecommunications service provider”.
Based in Piney Green, 16 mi away
51/100IFR ScoreRanked #13 because of its Google rating and review volume: 5.0★ from 56 Google reviews.
Based in Jacksonville
51/100IFR ScoreRanked #14 because of its Google rating and service focus: 5.0★ from 16 Google reviews, listed on Google as “Consultant”.
#15 Mas Tec
Based in Wilmington, 44 mi away
50/100IFR ScoreRanked #15 because of its Google rating and service focus: 2.8★ from 21 Google reviews, listed on Google as “Telecommunications service provider”.
Based in Wilmington, 40 mi away
49/100IFR ScoreRanked #16 because of its Google rating and service focus: 3.0★ from 4 Google reviews, listed on Google as “Telecommunications contractor”.
Based in Leland, 49 mi away
46/100IFR ScoreRanked #17 because of its Google rating and review volume: 4.9★ from 36 Google reviews.
Based in Wilmington, 44 mi away
45/100IFR ScoreRanked #18 because of its Google rating and service focus: 5.0★ from 3 Google reviews, listed on Google as “Internet service provider”.
Also serving Jacksonville
19 more business phone system providers within 50 mi that we can't rank yet: too few reviews, or a service we couldn't confirm. Listed A to Z.
| Business | Google rating | Distance |
|---|---|---|
| Accutel-Edens Telecom Business Phone Systems, Wilmington NC | 42 mi | |
| All About Communications | In Jacksonville | |
| Business Communication Systems | 31 mi | |
| Business Telephone Systems | 47 mi | |
| Coastal Communication & Technology Solutions | 5.0★ (2) | 18 mi |
| Computer Warriors | 4.9★ (2,131) | In Jacksonville |
| CW IT Support | 4.9★ (11) | In Jacksonville |
| Davis Coastal Cabling | 49 mi | |
| e2e Communications, Inc. | 5.0★ (1) | In Jacksonville |
| Etelcom Inc | 40 mi | |
| Iron Door Cyber | 4.2★ (5) | In Jacksonville |
| JNB Tek | 5.0★ (2) | In Jacksonville |
| Karlson Communications Company LLC | 22 mi | |
| Mas Tec | 5.0★ (1) | 39 mi |
| Mobile Communications America | In Jacksonville | |
| MTS Services | 5.0★ (1) | 42 mi |
| RingCoastal | In Jacksonville | |
| Teleco Of Wilmington | 5.0★ (2) | 45 mi |
| VDC Technologies | 5.0★ (5) | In Jacksonville |
How we ranked Jacksonville business phone system providers
We scored 18 Jacksonville business phone system providers on nine factors, weighted as shown. An IT firm is ranked when its service is confirmed and it has 3 or more Google reviews or a claimed profile. An IT firm with no Google reviews scores zero on rating, review volume and recency. Other unknown factors are left out, not counted as zero. Scores last refreshed November 9, 2026.
Paid placement never changes a rank or score. Sponsored businesses are paid, labelled, limited to 3 and shown above the ranking, outside it.
| Factor | Weight | Computed from | In Jacksonville data |
|---|---|---|---|
| Reputation | 25% | Google star rating, adjusted for how many reviews back it | Measured |
| Review volume | 15% | Number of Google reviews, compared with the most-reviewed IT firm on the list | Measured |
| Recency | 10% | Share of reviews from the last 12 months | Not yet collected |
| Availability | 5% | Weekly open hours, Saturday, Sunday and 24/7 support | Measured |
| Service focus | 15% | How clearly the firm does this service (its Google category and name) | Measured |
| Proximity | 5% | Based in the city scores highest, less the farther away it is | Measured |
| Claimed profile | 10% | The firm has claimed its IT Firms Ranked profile (free or paid earn the same) | Measured |
| Partnered | 5% | The firm links to IT Firms Ranked from its own website with our badge, checked periodically | Measured |
| Client reviews | 10% | Verified client reviews collected by IT Firms Ranked: their rating and how many there are | Measured |
How to choose a business phone system provider
- Ask whether the system is cloud-hosted or installed on site, and who maintains it.
- Check internet capacity and backup: a cloud phone system stops when your connection does.
- Ask how 911 locations are registered for each phone and for remote staff.
- Compare per-user prices on the same features (call recording, queues, integrations).
- Ask for two or three references from clients of your size and industry, and call them.
- Get the scope, response times and price in writing before you sign, including how you leave and get your data back.
Questions to ask a business phone system provider
- Is the price per user, and which features are extra?
- Will you port our existing numbers, and how long does it take?
- What happens to calls if our internet connection goes down?
- How are 911 locations set up for office and remote staff?
- Who do we call for support, and during which hours?
- What is the contract length, and are phones bought or leased?
Terms explained
- MSP (managed service provider)
- A firm that runs a business’s IT for a recurring fee: monitoring, patching, help desk, backups and security tools.
- Co-managed IT
- An arrangement where an outside firm supports an in-house IT person or team, sharing tools and tasks.
- Break-fix
- IT support paid per incident or per hour, with no monthly agreement.
- SLA (service-level agreement)
- The contract terms for response and resolution times, uptime and support hours.
- Help desk
- The support line staff call or email for IT problems.
- RMM
- Remote monitoring and management software that lets an IT firm watch, patch and fix computers remotely.
- vCIO
- A virtual chief information officer: part-time IT strategy and budgeting from an outside firm.
- MSSP
- A managed security service provider: a firm that monitors and manages security tools around the clock.
- EDR / MDR
- Endpoint detection and response software, and the managed service of people watching its alerts (managed detection and response).
- MFA
- Multi-factor authentication: a second proof of identity, such as an app prompt, on top of a password.
- Penetration test
- An authorised, simulated attack on your systems to find weaknesses before criminals do.
- SOC 2
- An independent auditor’s report (AICPA standard) on a service provider’s security controls.
Business phone system providers in Jacksonville: frequently asked questions
Who is the best business phone system provider in Jacksonville?
By IFR Score, the highest-ranked business phone system provider in Jacksonville, NC is Boost Mobile with an IFR Score of 62/100. It has 4.7★ from 160 Google reviews. It is open 7 days a week. Optimum (#2) and True IP Solutions (#3) follow. We ranked 18 business phone system providers on nine factors, last updated November 9, 2026.
How many business phone system providers are there in Jacksonville?
ITFirmsRanked ranks 18 business phone system providers serving Jacksonville, NC. 4 of them are based in Jacksonville; the rest serve it from nearby towns. Another 19 within 50 mi are listed but not ranked yet. Counts are as of November 2026.
Which business phone system providers in Jacksonville work on weekends?
7 of 18 ranked business phone system providers post Saturday hours and 6 post Sunday hours. The highest-ranked open Saturdays are Boost Mobile (#1), Optimum (#2) and Secure NC .LLC (#6). Posted hours are office hours; many firms also run an after-hours support line for contract clients.
What Google rating do Jacksonville business phone system providers have?
The median Google rating among 18 rated business phone system providers in Jacksonville is 4.9★, with a median of 33 reviews. Optimum has the most, 586 reviews, and ranks #2. We adjust ratings for review count, so a few five-star reviews cannot top the list.
How does ITFirmsRanked rank business phone system providers?
Each business phone system provider gets a 0–100 IFR Score from nine published factors, led by reputation (25%), review volume (15%), service focus (15%) and recency (10%). An IT firm with no Google reviews scores zero on rating, review volume and recency; other factors we cannot measure are left out. Only IT firms with a confirmed service and 3 or more reviews, or a claimed profile, are ranked.
Do business phone system providers outside Jacksonville count in this ranking?
Yes, if they are within 50 mi of the Jacksonville city center, our service radius for business phone system providers. Each listing shows where the IT firm is based and how far away it is. Proximity is 5% of the IFR Score, so a nearby IT firm gets a small edge.
Can business phone system providers pay to rank higher on ITFirmsRanked?
No. The IFR Score never reads payment status, and this ranking has 0 paid placements. Up to 3 Featured IT firms may appear above the list, labelled Sponsored and showing their honest rank.
What does a business phone system provider do?
Business phone system providers set up and support office phone systems, mostly cloud VoIP today: numbers, desk phones, call routing, voicemail and contact-centre features.
How are business phone system providers in Jacksonville ranked?
By IFR Score: Google rating and review volume, recent reviews, opening hours, how clearly the firm does business phone systems and VoIP, distance, a claimed profile, our badge and verified client reviews. Sponsored placements never change the order.
Can we keep our phone numbers if we switch providers?
In most cases yes: numbers can be ported to a new provider in the US and Canada. Keep your current service active until the port is complete, and ask the new provider to manage the port request.
What about 911 calls on a VoIP system?
Each phone needs a registered location so 911 calls go to the right place. In the US, multi-line systems must support direct 911 dialling and send dispatchable location information under federal rules (Kari’s Law and RAY BAUM’S Act). Ask the provider how they set this up.
Update log for Jacksonville
- November 2026: IFR Scores recalculated for 18 business phone system providers serving Jacksonville.
More business phone system providers and Jacksonville pages
Business phone system providers near Jacksonville
- Business phone system providers in Piney Green, NC17 ranked
- Business phone system providers in Havelock, NC8 ranked
- Business phone system providers in New Bern, NC14 ranked
- Business phone system providers in Kinston, NC20 ranked
- Business phone system providers in Murraysville, NC12 ranked
- Business phone system providers in Masonboro, NC11 ranked
- Business phone system providers in Wilmington, NC12 ranked
- Business phone system providers in Leland, NC12 ranked
- Business phone system providers in Goldsboro, NC39 ranked
- Business phone system providers in Greenville, NC18 ranked
Other services in Jacksonville
- Managed IT service providers in Jacksonville45 ranked
- Cybersecurity companies in Jacksonville27 ranked
- IT consultants in Jacksonville22 ranked
- Network cabling and installation companies in Jacksonville7 ranked
- Data recovery services in Jacksonville8 ranked
- Computer repair shops in Jacksonville11 ranked
- All IT providers in Jacksonville